Super horrible experience.
Check in supposed to be from 3pm. At 3pm, hotel claims that room are not ready. They blamed it on the team bonding activity the day before. Informed us that it will be ready in 5mins. 5mins later, claim that room is still not ready. Manager mentioned that checkin is “AFTER 3pm”, so it can be 4pm, 5pm etc. but unable to provide a proper time. At 3:45, Requested for full refund. Checked with manager and suddenly, 2 out of 3 rooms are ready. Asked us to wait for 1 more room. To which I declined, and requested for all 3 rooms, or refund all 3 rooms. After checking with that manager again, that 3rd room is magically ready.
The room is decent, albeit unpleasant smelling. Used cigarette box were still found left on the balcony.
Many other customers were stuck in the warm and unpleasant smelling lobby. Not just us.
Never staying again… better off with other hotels in Desaru.