LESSA
January 31, 2024
I booked this room for family for the Christmas holiday (4 nights). My family member said that check-in was awful. The staff would not take her printed credit card authorization form and said it had to be emailed. The credit card holder did not want that information in someone's email. I believe a MGR got involved and finally accepted it. The outrageous part of her stay was that they demanded a CASH deposit for any "stains left in the room". They were informed not to "stain the bedding or floor during their stay". Ok. First of all, what is the point of having a credit card on file for "incidentals" if they are going to ask for CASH up front? Also, embarrassing your customers by talking about stains is incredibly unprofessional. She was afraid to use the white towels in the bathroom due to this, because of makeup, so she went to Walmart after 10pm to buy towels for her room after a 9 hour drive. She said at checkout they actually INSPECTED her room before giving the cash back!! DO NOT RECOMEND and I am so embarrassed for booking this place for them. I understand it's a Quality Inn and not a 4 star hotel, but common decency and professionalism should not be thrown out the window.