Fernando J G
August 22, 2023
Upon arrival at Redwood Log Cabin, the ambiance and design suggested a comfortable stay. Unfortunately, the entire area was facing a power outage. While this isn't inherently the hotel's fault and we truly understood the challenges of uncontrollable external factors, the sequence of events that followed left us quite astonished.
As night approached, our room, shrouded in darkness, became the playground for a colony of bats! The eerie experience of bats flying around made it impossible for us to stay. It felt like an unsolicited night with nature, and while some might appreciate a close encounter with wildlife, it's not what we signed up for in a hotel room.
To compound our dismay, despite the unique circumstances, the hotel management refused to provide a refund. An empathetic approach or some form of compensation would have been a more appropriate response, especially considering the unexpected "roommates" we encountered.
While the power outage wasn't the hotel's responsibility, the presence of bats certainly raises questions about their maintenance and safety protocols. Additionally, their unwillingness to address our concerns with a refund or compensation was disappointing.
I'd advise potential guests to think twice before booking, unless of course, you're keen on a batty adventure.