Guest User
January 31, 2023
In my 3 decades of travel, I have never come across, such a terrible arrogant and rude place in all my life. When we informed the front desk the next day after of our check-in (we had booked 4 rooms) about the unhygienic pillow covers (was used and never changed when we checked-in) plus a/c was not working, the front desk lady screamed at us very loudly and asked to get out of the hotel if we do not like the place. Also when were trying to book the rooms directly, we were told that all the rooms were booked out for our dates, as they have a marriage party staying there. Imagine our shock, when we used an online aggregator to book for the same hotel rooms, there were fully available but expensive by 20-25%. Due to family commi**ents we went ahead with the bookings but what a terrible mistake we did and hope others do not get in to the same trap. The hotel lacks ethics, customer friendly attitude and horrible staffing.