Hotels near QuikTrip, Dallas

First off, I felt unsafe and that my car might be vandalized. With the exception of checking out, I find the staff to be extraordinarily rude. Before you think I'm Karening, I came to check in at 2:15 (admittedly my fault for not knowing the time or that check in was at 3:00). After waiting about 5 minutes while two staff members argued in the back room, the woman came out and when I said I was there to check in, she angry-sarcastically asked ”Did someone tell you to come in here because check in is at 3. Is it 3? No, it's not”. When I asked if there was something close that I could do for 40 minutes she just said no. When I asked if there was a place nearby to eat she said no, but you can drive around to find something. When I opened my room, the smell hit me like a physical blow. I wish I could photograph a smell!!! The last person must have been there a long, long time (in guessing many months) and chain smoked in it the entire time. My asthma was instantly flared (didn't have my inhaler with me, which made it worse). I immediately went back and said the room is so smoky and she said she knew and that's why I didn't get charged a deposit but there were no other rooms. I immediately went to buy cleaning supplies and air fresheners. I spent hours washing down all surfaces and walls and floor. It never really made a dent in m how bad the room reeked. I put several air fresheners on the air unit to help more. It didn't. The room was filthy. Two of the three entry door locks were broken and the door jamb was broken, like someone had kicked the door in at one point. The outside of the refrigerator was beyond nasty. The back of the toilet didn't have the right lid. The mirror was not above the sink but to the side so you had to stand against the toilet to see yourself to get ready in the morning. The bathtub didn't hold water for a bath so I had to cut off part of a bread wrapper and hold it with my heel. The toilet paper holder was loose in the wall and the toilet paper fell off every time. The toilet paper roll was almost empty on my arrival (it had 9 squares left). I was there for 8 days and never once got new towels or wash cloth. One washcloth, one hand towel and one towel was all I ever had. They also never took the trash out. The groceries I put in the refrigerator on day one froze overnight, completely ruining two crispers full of salad, fruits and veggies. The bed was like sleeping on a board. It was difficult to even get comfortable enough to fall asleep and I was in extreme pain every morning when I woke up. The pillows were comfortable, but that's it. I'm pretty sure the bedding came from the Dollar Store (if so, they over paid). There were no hangers in the closet at all. There's also no dresser, just two shelves. There was a full kitchenette but no toaster, stove, silverware, plates, bowls or glasses. I had to go buy them all for my 8 day stay. I think the pictures tell a better story of this nightmare. Btw, I travel a LOT and neve

When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.

From check in to check out, everyone there, wherever you go, whatever you do will be a special memory. The room is the best we have stayed in among anywhere we have traveled. The Monarch was fabulous, and the Catbird was the best time we have had as a family celebrating a special event at any hotel or resort. Come here and don't leave the building for the weekend.

The 1st room was 404 after 3 hours being subjected to the crashing of buses on the steel plate outside! Asked To be moved. Receptionist immediately gave us 921 which was quiet. Location good. Comfortable room. Breakfast good. Just a pity had to move rooms.

We visited the Westin Downtown Dallas for a conference at the Kay Bailey Hutchinson Convention Center. It was a very short walk and surrounded by cute restaurants and bars. We even had a colleague forget her phone in Arlington and the valet (Melvin) went all the way there to get it for her! The hotel is clean and beautiful but I would stay here ten times over the staff and the hospitality.

Was looking forward to enjoying a day at the Joule, as a Dallas local but having never visited before. I had 4 hours of spa treatments booked and was looking forward to arriving early to use the pool and have lunch. Upon arrival, I asked the front desk how to get to the pool. They looked at me shocked I would even ask and said the pool was for hotel guests only. Now mind you, this was a Tuesday morning. Had it been a packed Saturday, I understand that priority would go to hotel guests. But given I was spending MORE at the spa than their room rates, I was shocked they refused to let me upstairs, even to have lunch and drinks! I visit hotel spas all the time and have never been turned away from using the facilities. Word of advice to Joule management—you often only get one shot to make a lifelong customer. I would have likely made this my spa of choice going forward and tried the restaurants and maybe even done a few staycations. It costs nothing to make an impression and let a high paying spa customer use the pool on a day when the hotel is empty (which is was btw—not a soul in the lobby or either of the lobby restaurants at lunch time).

The staff was top notch. The rooms were nice. The location downtown and lack of parking was the most frustrating part. The valet made that a bit more convenient but we waited 30 minutes for the valet to bring our car around.

We’re “Lifetime Platinum” after 25 + years of loyalty - and never have my wife and I created with such welcoming warmth and hospitality. Our reservation manager, Thank, was very accommodating to our requests and her helper, Mr Pedro, went above and beyond to help ensure our bags got to our room AND provided a secondary refrigeration for delegate items we needed to be stored in our room. Tremendous experience - Bravo!