Home2 Suites by Hilton North Dallas Central Expy

Rooms were comfortable and quiet (for the most part). Breakfast was busy and a bit frustrating to navigate (little counter space to pour milk on cereal) fifteen minutes after opening time. To be fair, I was at the hotel the night before the Texas - Oklahoma football game and the hotel was full. The hotel could perhaps use a fresh coat of paint and the yellow paint in rooms could be replaced by a more neutral color. My biggest complaint is the internet reception in the hotel. I have an e-Sim on my phone to use when traveling through dead spots on the big red V. Both the big red V and the blue A (the carrier used by my e-Sim provider) were consistently 1-2 bars and data was slow to load and emails took a long time to send. Switching to the complimentary wi-fi didn’t really help (although to be fair when you first sign on to the complimentary wi-fi, they do warn you it will be slow for most uses, particularly if you use a VPN). Prepare to pay $4.95 per day for internet access. Just another way to stay ahead of “junk fee” regulations. Regarding the quiet comment I made above, my room faced the apartment construction underway next door, and during daylight hours, I could hear construction noise. It was not irritating or intrusive, but it was audible. Night noise was not an issue. Even with the fan in my room set to “off,” there was white noise which kept outside noise at bay. This hotel is hard to find! My in-car manufacturer navigation system failed me. The hotel is not visible from the North Central Expressway northbound service road. Some signage would be helpful - and if it is there, I didn’t see it. This is not the first Home 2 Suites which I have stayed at with poor visibility from the main road and little clue about how to access the hotel. Maybe something for Hilton “corporate” to consider.

I called the Hilton customer service line to book a room to ensure a pack and play and breakfast. They called this Home2Suites location directly to confirm this was available, so I gave my credit card to hold this room. Arrived 11.45pm to check in. During check-in I asked about the pack and play and the receptionist had no idea what a pack and play was, and did not see a reservation note on my reservation. She also had no idea where those things were stored in the hotel, so she had to call her manager and leave a message since it was late at night. I was given a room key on the 4th floor. I took the luggage up while my husband stayed with my sleeping baby in the car. I entered the room with the key, and it was heavily lived in. Bed covers were thrown about, wet towels all over the bathroom, obviously not ready for a new guest. I took photos of this. I returned to reception and told her that someone was already in there or it was never cleaned, and she replied with ‘well I just got here so I wouldn’t know about that’. She did not apologize at all. She gave me a key to a room on the 1st floor and told me the number. When I got to that room there was a ‘do not disturb’ sign on the door. I looked at the room key I was given to check the room number and there was no room number written on the key. I went back to reception and mentioned the ‘do not disturb’ sign. I asked at this point if there was another hotel in the chain we could book with or an alternative solution she could suggest. She did not acknowledge this request. She went to the 1st floor room and came back rudely saying ‘you went to the wrong room, it’s room XXX’. I went to that room and indeed it was available. However, the carpet was disgusting with stains everywhere. The entire hotel had disgusting carpets which we took photos of. We also still did not have a pack and play at this point, nearly 30 minutes later. I unloaded our luggage because we were too tired to change hotels at this point and ended up having to place my daughter in the bed to sleep with us. An hour after check-in the receptionist finally brought us a pack and play but it was around 1am, and we were not going to move my already sleeping daughter from the bed. In the morning I went to reception to check out, new receptionists were there. They did not ask how my night was and I was not in the mood to deal with it at that point. I took a photo of the sign in the lobby that said ‘We guarantee an engaging experience and clean, comfortable accommodations. If you aren’t completely satisfied, let us make it right or that night’s on us’. After returning home from our trip, I spoke to Hilton Customer Service on 9/21 at 9:57 for 25 minutes and was only offered a free future nights stay on my account at a Home2Suites. I declined because won’t be staying at a Hilton hotel again if I am asked to pay for this horrible stay. The bare minimum resolution would be a refund for this terrible night. Decent cu

My recent stay at Home2 Suites by Hilton at 8180 Midtown Blvd, Dallas, TX, from May 31 to June 2, 2024, was a mix of challenges and comfort. Despite initial issues with a fully booked hotel upon my late arrival and a malfunctioning toilet in my room, the staff was extremely courteous and resolved the problems promptly. Other than these hiccups, my stay was quite enjoyable. The room was spacious, the beds were very comfortable, and the overall environment was pleasant. While my wife prefers staying in places without pets, the presence of pets at this hotel was not a problem for us. Additionally, the affordability of the stay was a significant plus. The management addressed my concerns professionally, and I would consider staying here again in the future due to the positive aspects of our experience and the resolution of our issues.