On June 18, I had a wedding party and stayed here. When I parked my car, I received an unpleasant attitude from the security staff. From then until the end of the party, the security staff was still extremely rude. There is no support or guidance for customers, always showing a harsh and dismissive attitude. When booking a party, I always receive what is called a 4-star standard, accompanied by full support. But throughout that day, what I received was the indifferent attitude of each different department in the restaurant and hotel. When I asked for electrical wiring support, the technical staff kept grimacing. After the party, my family made the same commitment as in the beginning that they would clean up the decorations in the restaurant. When I was cleaning my family and using the elevator to bring things down, I was constantly made difficult by the staff. Some people were forced to walk, others were forced to take the elevator for fear of making the halls below dirty. I have been waiting for KS to contact me to resolve the issue. But for the past 3 days, what I have received is not a single call from the hotel's directors.
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