Hotels near Church and Convent of Our Lady of Mercy (Iglesia de La Merced), Cusco

Excellent service, staff goes above and beyond to make sure your stay is as comfortable as possible. I had altitude sickness and they kept checking in on me, whenever you call the hotel for oxygen they show up within minutes to assist you with getting more oxygen and whatever you need. Location is superb. I would definitely stay at this hotel again when I come to Cusco next time!

It was great. The reception was exceptionally friendly and the location was so good. Twelve stones and Armas were all within walking distance and safe and clean. Strongly recommend.

We did what is likely a usual Peru trip - Lima, Sacred Valley, Cusco, Machu Picchu. The Palacio Nazarenas was our favorite hotel. Rooms were well appointed, very elegant (+ oxygenated). Best restaurant in the town as far as we could tell, and one of the best of the trip (other than the Lima world famous ones). Great location, quiet, great front desk.

Overall, the hotel is not bad for Cusco, a small room, a small window, a very small bathroom, no heating, no drinking water, no slippers, but I give it 5 for cleanliness, for the location, and for the fact that the hotel is new. When we lived there, the cost was $90 per night without breakfast. For such a cost, it is normal. But when we left for 2 days and came back, the cost was already $180 per night, which is simply unimaginable for this hotel. Having lived a week in Cusco, it became clear that the price and quality are a big problem not only for this hotel but also for others! The prices are high, and the service provided is minimal!

I love the hospitality of their staffs. Alfredo is really great and informative receptionist. I had Walter escorted me to my room and tell the details about the hotel and the nearby kusikancha which I can see from the rooftop windows. It is in walking distance from every historical sites. The oxygen supplement and coca tea just in case you suffer the altitude sickness, luckily I haven't used it.

Very close to the scenic area, the service is very good, there is a question and answer, the wifi speed is also ok, the room has heating, very new, the lighting effect is very good, there is a free pick-up, there is a travel agent to facilitate a day trip, but the price is more expensive than the outside point. Breakfast is not too bad, the drink fruit is very rich. However, it is very strange that the price of Ctrip has changed. I decided to place more than 800 orders on the first night. The payment will not move. After half a day, I found that the price has become more than 900, so I changed it to more than 900. pay. Stayed for one night and wanted to continue, the Ctrip price became 1400, and then 1600. Later, I continued to stay at the front desk for the first night of Ctrip. In the next few days, Ctrip is still in this situation. It has changed and the hotel has been giving me a fixed price. I don't understand why Ctrip is doing this at this hotel.

”Recomiendo encarecidamente el Hotel Munay Wasi. La ubicación es perfecta, a solo 15 minutos o menos caminando de la plaza principal. El hotel es muy lindo, es limpio, encantador y acogedor, con un ambiente hogareño. Viajamos como familia de 3 (mi mamá, mi hermana y yo) y el gerente, el Sr. José Guillermo, fue muy amable y atento. Llegamos al hotel desde el aeropuerto y necesitábamos salir en menos de 20 minutos para hacer el tour por la ciudad. Mi familia no había comido, y el Sr. José Guillermo rápidamente se ofreció a prepararnos una comida para llevar. Todos los días se aseguraba de preguntar cómo estábamos y si necesitábamos algo más. Fue maravilloso y marco la diferencia en este viaje a Peru. El personal también fue muy servicial, atento y educado, igual que él. Somos tres mujeres y nos sentimos muy seguras en todo momento.” ”I highly recommend the Munay Wasi Hotel. The location is perfect, just a 15-minute walk (or less) from the main square. The hotel itself is beautiful, clean, charming, and cozy, with a homely atmosphere. We were a family of three (my mom, my sister, and I), and the manager, Mr. José Guillermo, was incredibly kind and attentive. We arrived at the hotel from the airport and needed to leave within 20 minutes for a city tour. My family hadn't eaten yet, and Mr. José Guillermo immediately offered to prepare a take-away meal for us. Every day, he checked in to see how we were doing and if we needed anything else. He was truly wonderful and made a real difference in our trip to Peru. The staff were just as helpful, attentive, and polite as he was. As three women traveling together, we felt completely safe at all times.”

We stayed at the Hilton Garden Inn in Cusco for 4 nights total - 3 before our Inca Trail trek with Alpaca Expeditions and 1 night after the trek. We arranged with HGI to store our large luggage while we were gone for the 5 day/4 night trek. Very simple process to do this and all our belongings were kept safe and sound and returned to us in good order. Overall the HGI was a good place to stay. It is is about a 15 minute walk from the Plaza de Armas, uphill all the way. We didn't mind so much since that helped get us ready for our trek. It's in a quiet area. The Plaza is quite busy and noisy, and was especially the night a political rally was being held. I was glad our hotel was not right on the plaza that night. Rooms were a nice size. Our first room was a king-size bed with a view of Cusco. The second room had a view of the courtyard. Both had hot showers, room safe, blow-dryer, and toiletries. One thing to note is that the hotel floors are reversed from the norm. You enter the lobby at street level and then go DOWN to floors 1,2,3, and 4. Ask for a room on Floor 2 or below. Floor 1 is right underneath the lobby and we were kept awake by the sounds of walking, chairs scraping, etc. until quite late at night after we returned for one night after the trek. The breakfast buffet was plentiful and offered quite a variety of choices. The main reason we give this HGI only 4 stars is for the laundry issue. After a week in Peru, we needed to do laundry when we arrived at HGI. Yes, there are laundry facilities in the hotel. However, you can't just put in a few soles, add your own soap, and wash a load. Noooo, they have it fixed so that you MUST purchase a packet of tokens, detergent, and softener from them for a whopping 52 soles!! That's outrageous and taking advantage of a ”captive audience.” Well, not these guests. We simply bagged up our laundry and dropped it off at one of the dozens of laundry shops on the street right around the corner. It cost us 36 soles AND we supported a local, family-run business. Win-win. And boo on HGI for boasting about laundry facilities they actually charge an arm and a leg to use.

The hotel is very close to the city center and has convenient transportation. There are many choices for breakfast. The staff is friendly and helpful. Staff who cooperate with travel agencies will be stationed in the hotel to facilitate travelers to request itineraries and sign up for different sightseeing spots.

Thank you for all you have done during this difficult time. I will forever remember this wonderful staff and the hospitality. In a time where we needed to come together the most, the staff extended their arms and made us feel like family. Forever grateful. #YoMeQuedoEnCasa For future travelers: This hotel is affordable but doesn’t skimp on the amenities, the 360 Sky Bar is amazing and offers the best view of Cusco. It’s breathtaking! The staff is so wonderful. (Please treat them well!) They make you feel like family! Food is delicious and has a good mix of traditional Peruvian food with choices for everyone. The bar has excellent drinks. I suggest you try some traditional ones. The room is comfortable with hot water, and ample channel choices for all. The WiFi is the best that I had at any hotel in Peru. Overall. Excellent value for for money!