It was a bday weekend getaway. We planned to fish and kayak. The kayak launch was the boat ramp and no other areas to put in so, that was kind of a pain to share with all the boaters. We had to wait three boats to get out the water and one boat to get in. Dude didnt even see us and almost backed into me as I was pulling the kayak out. The front desk was informative and helpful. The rooms were nice yet, I am not a fan of the carpet as it was worn and stained etc. Pretty much like that everywhere but clean I guess. It is still one of the nicer places in the area to stay. We kayaked about 7 miles that day to kings, three sisters and hunters springs and upon returning to the room, we were locked out! TRIP ONLY BOOKED US FOR ONE NIGHT! According to the hotel staff. Yet we had all the confirmations for two nights. So, we had to go back to the front desk, they had booked our room already so we had to hurry up and move all our stuff over to this other room around the corner. PAIN IN THE BUTT! On my bday at that. At this point we learned that the taxes and fees TRIP charges us was not including a ”resort fee” that we were charged. So the whole statement by TRIP for ”nothing left but to enjoy your stay” was totally false. I plan to figure out how to report this as misleading advertising as that if I had known, I would have directly booked with the hotel and received the 15% discount due to being a Florida resident and paid less money. The additional fee was $17 per night so we paid $34 extra. Nice bday present TRIP! They should have cover that extra fee or at least explained that prior to the purchase. The only reason we found out was because we were kicked out of the room and had to speak extensively with the front desk and managers to figure things out. One of them is obviously taking advantage of us and the service at the hotel was courteous and professional so I think I can believe them that TRIP was in the wrong. Other than that, I liked the grounds. It was kind of wet and soggy after all the rains and there were some areas being worked on that we avoided. The boaters had it good tying up all around the place and could just get out and walk across a yard to their rooms. There was a $10 boat ramp fee for non guests. Kids were enjoying the pool area and the tiki bar was pretty packed most the time. The restaurant seemed pretty full at night. It was much quieter on Thursday verses Friday night. We didnt really check out the boat ramps shop nor any of the other shops in the hotel.
101 Reviews