Guest User
June 10, 2024
We were using the hotel as a midway stop overnight on our journey from Manchester to St Ives Cornwall, upon arrival the windows were open but the room smelled of damp, my 7 year old son spotted some ants on the toilet paper im the bathroom and then in the room near the clothes hanging section. We were just dropping out stuff off before getting some tea and as it was ground floor we closed the windows due to having expensive items with us (laptops etc). When we returned after 2 hours the smell of mold/damp was overpowering, we located some mold near to the head of one of the child beds near the wall. We thought its just one night try and ignore it, we put the tv on and just as getting settled in my 4 year old daughter spotted ants coming onto her bed. We then looked around and they were in little clusters all around the room. We went to reception and asked for another room, to be told the hotel was full and that there was nothing they could do, they didn't even offer to come and take a look. We then had to find ourselves a new hotel for the night and drive our 4 and 7 year old at 10pm to another hotel 15 mins drive away after a 5 hour drive that day already. We called them the next day and were told they would refund us. That was 9 days ago and still no refund!