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Incredible experience. Staff was very friendly and helpful. The things that need improvement is the carpets on the hallway and in the rooms have stains. Additionally, the quality of toilet paper they use is very low.

Staff at East Memphis Double Tree by Hilton go above and beyond. From our first contact via phone with Valerie, the drivers of the complimentary shuttle bus and then at check-in with Precious. During our 3 night stay Precious also provided knowledgeable information on all our inquiries and was an absolutely delightful to deal with. All reception staff very pleasant and very approachable. The rooms were spacious and clean and the bed and pillows very comfortable. Attractive pool area was within view from our room. When we had TV issue we had a knock on our door within 5 mins. After trying hard to resolve the issue, we were offered a room swap. They really do aim to make guests feel at home. The location was perfect for us and within a short walk to a large whole foods supermarket where you can also purchase freshly cooked dishes. From this location we drove to Graceland and The Pyramid. Highly recommended.

The hotel is on the popular road, diagonally opposite is McDonald's. It is not far from Macy's and other shopping malls. The hotel is very easy to find. The front desk is very enthusiastic. There was no way to add another room, but the front desk was very good. I said that I didn't book the room because of the unclear writing, so I gave the first room for the first night free of charge. The rooms with two beds and a king size bed are very high, comfortable and spacious. The hotel breakfast is American breakfast, except for the oatmeal, it is cold, but it is also very good, and the overall feeling is still good. New to Memphis recommended!

I had an amazing experience with receiving stellar customer service from Frederick. This young man help me navigate through a mix up with the company and he never lost his patience while we were going back-and-forth to get to where the error had occurred. I know to some, it may appear that he was just doing his job. But compared to many horrible customer service experiences I can honestly that Fredrick operates in a spirit of excellence and I benefited from that.

This hotel is trash! Driving into the parking lot there was a large mattress that everyone was driving over like it was no big deal. WARNING! The pictures on the website are NOT the actual hotel. They are what the hotel is going to be once they renovate! Walked in and the overwhelming smell of ********* takes your breathe away. While I was in the lobby the front desk worker, AJ, actually kicked out a homeless man and told him, ”quit trying to ********** in this hotel”. There is a myriad of issues with this hotel. They are in the process of closing to completely renovate and reopening under a new name. Meaning if you contact Baymont the do not care because this hotel is not going to be a part of them. I immediately called the place that I booked the hotel and told them about what was going on. After 5 hours of back and forth between the booking site and the front desk I finally got relocated to a different hotel. AFTER I had to pay for one night at this bad excuse of a hotel. I am out of a little over one hundred dollars because this hotel misrepresented itself. The whole place is packed with construction materials and debris. My best advice is to RUN! NONE of the amenities are available. Everything is either broken or stuffed full of remodeling equipment.

The outside is not all appealing but when you get inside tour room, it's nice. The staff is not all that except for the one black lady, she made us feel welcomed, she joked and spoke every time she saw us, the other staff members, they just looked at us and didn't part their moth. Lol It served its purpose for us when we went. We went for a lakers and grizzlies game. It's like 15 to 20 mins away from FedEx Forum. I would rebook here again.

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

I such and amazing stay the hotel was nice clean the staff was amazing when I come back in town I will definitely stay here because I was so at home and the staff was helpful and sweet to us so yes yes yes I will be back