Find Hotels in Coulby Newham

funeral reception booked for today 29th may, @ 2.15pm. the family come from australia for the funeral and i done the booking.i got to the pub at 2pm to find empty tables. 1 barmaid starting to put cups and saucers out,followed by an urn for the boiling water for the 20 coffee,s and 20 t,s that had been paid for.people started to turn up,its now 2.30pm and still empty tables, the 1 barmaid knew nothing of the reception and was very apologetic, i asked ref managers ,under managers and was told only 1 manager onsite but she was upstairs.no boiling water for the hot drinks ,no milk, no spoons, no serviettes, the machine was not switched on so nobody had tea or coffee.by now ive asked 3 people where is the food , and told it would be 5 to 10 minutes.about 14.45pm the food started to arrive some out in the passage way,not good.now this has been my local for 24 years and i feel totally embarresed that this was the best they could do with visitors from the other side of the world,poor poor service, the 2 girls were run ragged, but this is down to management, so lay your heads down in shame for a disgraceful exhibition, so the way i see it a refund for the hot drinks that could not be had is due as a minimum starting point.disgraceful and embarrassing.

The location is very good, the hotel feels newly renovated and the room is warm and unexpected. All IKEA new furniture, very good, no meals at the time of booking, free breakfast on site is an accident. . .

Arrived 21/03/2023 after a hundred plus miles of driving. Frosty reception and paid £55 for room for night. Given keys to room 129 . On entering room noticed smell of urine, on inspecting bed there was blood on the sheets and on lifting back bottom sheet to mattress revealed multiple stains of varying matter. Went straight down to reception and asked for my money back and drove home as nothing available at the short notice. Beyond words to have attempted to rent a room out in that condition. Will never return in my lifetime.