Atour Hotel (Chongqing Jiefangbei, Raffles Plaza, Riverview)

Good location. Can walk to cruise pier if you know the way through a commercial plaza elevator. Front desk staff courteous. Very clean room. Ours got good river view.

Great location short distance walk to subway station Good service front reception and allow us to check in early, hotel provide many snack and drinks..

The good service front reception They have hot tea drink for guests . My room be cleaned every day by house keeper And the hotel is more free water bottle in living area The location is opposite the. Subway stations And not far from attractions

Was disappointed when check in with one female front desk staff. I booked a room with a river view. Was told that was not the case. Need additional cost to have a river view room. Disputed the additional cost and due to their negligent or otherwise offer me a river view room or in lieu of a basket of fruits which I both rejected. That is not what I expected. I expected sincere and honest transaction. As for breakfast, we have 1 free coupon for 7 nights. However, I said I need additional 2 more persons, I was taken aback when we haggle over pricing and mode of payment. Final price was Rmb 220. Our Alipay couldn't work, she don't accept credit card and then she said she accepted cash which she initially refused. From Rmb 220 down to Rmb 200 is a surprise. My question is not about money but professionalism. Beside the above incident, the stay was comfortable except for the late night car honing which was irritable. The staff were helpful to my needs. The housekeeping needs improvement as I noticed toilet bowl was not washed on certain occasions and shampoo, conditioner and body wash was not top up or replenished. A bench in the room would be good to place the luggage on it. Both the lifts are slow and needed improvement especially in terms of speed. A 3rd lift cum fireman lift would be ideal considering the building is 27th floor. This will acts as fireman's lift in case of emergency for quick response.

First time stay at Atour Hotel, feel that Excellence Services, Good Area and Good stay.

Not used to sleeping in warm room. The aircon has a control in our room, but it just jumped back to high every time we reduce the temperature. Stuffy, couldnt sleep as well. Luckily, could resolve this later by opening the window to let in cold air since it's winter ( switch off aircon)

Very good location close to citycenter and subway station. Nice and clean Rooms. The bar in the evening is a must. Full off young and joyful people Staff nice and helpful. Only negative point is nobody speaks English but with app we can communicate.

Good location though the lift is a little slow as it’s 2 lifts shared amongst 26 stories.

Location is great but there are only 2 tiny lifts to serve too many customers