Hotels near Rhine Hall Distillery, Chicago

Separate the truly excellent Webster Grille restaurant from this hotel and you have ... nothing that recommends staying here. But the Webster Grille is expensive ($95 steaks and up.) So, there is a bit of a mismatch. Check-in took forever because they had one person at the desk handling a line that literally went out the door. Hotels know who is coming in and should plan accordingly. I was here 5 nights, and 6 days and got housekeeping service twice despite asking for it each day. One day they came in and emptied the garbage cans and threw some towels on the bed and tossed in a couple of Keurig cups. There are just too many other options to stay here. The beds and sheets are pretty good, but it's just a place to stay - no frills and poor service. I will look elsewhere next trip.

If you are claustrophobic, this may not be the hotel for you. It is cute and clean, the staff was all amiable, and it is in a stellar location. However, this is a 100+-year-old building, and charming as it may be, the age of the building shows. The two elevators are tiny. We were in a single queen room on the 16th floor. The hallways to our room were super narrow, and the room was quite possibly the tiniest hotel room I have ever stayed in. The bathroom is tight with no extra space to unpack toiletries so I was thankful to have a hanging organizer with me. The room was clean and adequate, bed was comfortable enough for one night, and breakfast the next morning was the usual HI Express fare, which is always a pleasure. We chose this hotel for the location.

I visited the Warwick Allerton with a group of friends over a three night stay. The hotel is older, in the midst of a remodel. Our room was fine, appeared to be remodeled. It was clean, comfortable bed and furniture. Housekeeping had to be scheduled and we ran out of toilet paper before the scheduled service. Additionally our wifi was continually disconnecting. Alicia from the front desk offered to come up to our room, reset our wifi and delivered 2 rolls of toilet paper. She arrived within minutes of me talking to her. She was friendly and very helpful. The hotel charges a $15.00 daily service fee. The restaurant was closed for remodeling and there was no food on the premises. There may have been a gym, which we did not use. I fail to see the benefits of the facility fee and would rather just have the room charge be higher if the hotel needs to make a higher profit on the rooms. The hotel is in a good location for shopping and restaurants. The valet service was also efficient.

Close to the center. Clean. The only problem was the hot water. You need to wait a lot of time to have it, but then it's very hot.

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.

This hotel is good in all aspects, the front desk service is good, we have a few friends staying together, it feels like this, the room and other facilities are OK, it is very convenient to drive from the airport and follow the navigation.

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

The hotel is relatively clean, in a large hotel park, ten minutes from the airport. The only downside is the matching, no supermarket, restaurant. The water in the room is charged, 3 knives a bottle.

We stayed here on a 2 day vacation after getting married (not the honeymoon). We were on the 7th floor so we thought it would be rather quiet, or, at least, not too much ambient noise from outside. We were wrong. We heard cars, sirens and utility trucks like they were right outside our window. We heard the elevator ding every time someone called for one. The walls (exterior and interior) must be very thin compared to every other hotel we've been to. We ordered Chinese from a nearby restaurant and it was very good, but we had way more than we could finish. Opened up the fridge and it was turned off! We turned it on high and it never got very cold. We probably should have called the front desk, but instead we told them on the way out. The ice machine was broken on our floor and the vending machine would not take credit cards. The rooms are dated. The bathroom lights are very bright and only one switch for all of them. When going to the bathroom in the middle of the night you are blinded. This is ridiculous. There should be a way of illuminating in at least 2 stages or at least don't install concert lighting. The staff were not friendly nor inviting. The pillows and sheets were nice, but the bet was very uncomfortable. All in all I would never stay here again and wish I had seen a review like this when I researched area hotels.

Came for the second time to this hotel. It’s a yearly Women's retreat with people all over Chicago. The staff at the front desk are exceptional. We had a few older women (I’m only 65!😂) and they needed close rooms to all the events. The manager of the front desk jumped in to help and accommodate the women. I wish I knew her name! Anyway, this place is far from fancy. It’s clean, easy to get to , and the service could not be better! Kudos to the hiring manager here. BTW I felt the same way last year. The bed is comfortable and the conference rooms are conveniently located!