No.58 Section 1 of Jianshe North Road, Chenghua District, Chengdu, Sichuan, 610051, ChinaView Hotel Details
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Yuluxe Hotel Chengdu Guest Reviews
4.7/5
Outstanding
3915 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3915)
Positive reviews(3821)
Reviews with photos/video(594)
Friendly front desk staff(367)
Easy to get around(316)
Delicious breakfast(293)
Close to metro(92)
Tasty restaurant(56)
Loved the night views(51)
Luxurious(17)
Negative reviews(94)
Yongzhi
Superior Double Room
Stayed in Feb 2024
Family
34 reviews
4.0/5
Very Good
Posted on Mar 4, 2024
The hotel is quite new, and all facilities are in very good conditions. I like the gym and swimming pool there. Will stay there again next time in Chengdu.
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,茂御酒店永遠屹立於這個城市,等候您的來臨!不見不散哦! 祝: 笑口常開^_^!
Guest User
Deluxe King-bed Room
Stayed in Dec 2023
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 26, 2023
8 minutes to the nearest subway station. It’s also very near to the chunxi road and shopping center. They upgraded my room to suit free of charge. I will book here if I visit chengdu next time!
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,茂御酒店永遠屹立於這個城市,等候您的來臨!不見不散哦! 祝: 笑口常開^_^!
Andjela MTS 安吉
Superior Double Room
Stayed in Oct 2023
Business travellers
6 reviews
5.0/5
Outstanding
Posted on Oct 26, 2023
Everything was great! Hotel receptionist are super nice and friendly, hotel has good location, easy to get around,.
Response from Property: Dear guest, thank you for your praise, your praise is our motivation, welcome to our hotel again
Carrol
Deluxe King-bed Room
Stayed in Aug 2023
Business travellers
5 reviews
4.7/5
Amazing
Posted on Nov 3, 2023
Breakfast was average and not enough staff to handle things, clean and set the tables.
The dinner restaurant is first class Food
Room is good big size and very clean, nice layout.
Close to my wife's parents and we will make this our go to hotel every time we go to Chengdu
Response from Property: 感謝您選擇下榻世茂成都茂御酒店,謝謝您的認可和肯定,我們會再接再厲,不斷提高,給您帶來更加優質的入住體驗。期待下次光臨,祝您生活愉快!
Allen
Superior Double Room
Stayed in Jan 2023
Couples
4 reviews
3.7/5
Posted on Apr 26, 2023
It’s in a nice location but the way to get to the hotel was a bit weird, you have to take a separate elevator up. Then there was an issue with our bathtub leaking on the side. It wasn’t quite as nice as we expected.
Response from Property: 感謝您選擇下榻世茂成都茂御酒店!首先感謝您花費寶貴的時間在此留下您的點評,對於您的意見和反饋酒店管理層十分重視您的點評,這次未能給您留下美好的入住體驗在此深表歉意。我們會根據您的意見和反饋,找到我們服務還需要提高的地方,立刻整改將服務細化,我們歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!祝您生活愉快!
Tanchidatoubutanchi
Superior Room (2 beds)
Stayed in Oct 2024
Travel with friends
27 reviews
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel reception is on the 32nd floor, with a beautiful environment and cute giant panda ornaments. The restaurant is also on the 32nd floor, with a full range of breakfast options and good taste. The waiters are warm and polite! The room facilities are complete and clean. The transportation is very convenient, very close to the Hongxingqiao subway station and easy to walk. It is also very convenient to take the subway to Shuangliu Airport and attractions!
Original TextTranslated by Google
6/19
Response from Property: 尊敬的客人,感謝您選擇世茂成都茂御酒店並在此與我們分享您近期的入住體驗。您的認可是給予我們最好的鼓勵,這也是我們不斷努力創造更好的動力,酒店地處成都建設北路一段,擁有得天獨厚的地理位置,步行可輕鬆抵達建設路小吃一條街、339電視塔、地鐵兩站到達春熙路、太古裏等核心商圈,步行五分鐘即可到地鐵三號線A站。真誠期待與您的再次相聚成都,相聚茂御, 祝您身體健康!
Guest User
Superior Double Room
Stayed in Dec 2024
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Dec 14, 2024
The hotel is very good with strong Chengdu characteristics, comfortable rooms, enthusiastic service staff, especially the return visit staff Xiao Gou, who actively asks guests about their experience. Xiaolan and Ye Zi at the front desk are both very good. Justin in the room is very professional, recommended!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Shimao Chengdu Yuluxe Hotel. Thank you for your recognition and affirmation. We will continue to work hard and continuously improve to bring you a better stay experience. Looking forward to your next visit and wish you a happy life!
——Terry Gao, Resident Manager
Anonymous User
Superior Double Room
Stayed in Dec 2024
Business travellers
41 reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
A business hotel located in the city center, with a high floor, unbeatable views, comfortable beds, rich breakfast, and good service. There is also a panda-themed atmosphere and small souvenirs.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. Thank you for letting us meet you. Thank you for your valuable suggestions during your stay at the hotel. We attach great importance to them and are working hard to improve them. We look forward to meeting you again. ——Terry Gao, Resident Manager
Guest User
Superior Double Room
Stayed in Nov 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
Bring your family to relax, the first stop in Chengdu, it is very convenient to go anywhere, the floor is very high, overlooking the beautiful night view of Chengdu, quiet in the bustling city, the hotel is clean, the breakfast is also very rich, I will stay here next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,茂御酒店永遠屹立於這個城市,等候您的來臨!不見不散哦! 祝: 笑口常開^_^! ——駐店經理 Terry Gao
Aosiweixindejiyi
Superior Double Room
Stayed in Nov 2024
Business travellers
10 reviews
3.5/5
Posted on Nov 18, 2024
💁🏻♂️My overall rating: 3.6 points (0 very bad 1 very bad 2 bad 3 average 4 good 5 excellent)
💁🏻♂️My suggestions for staying: The room is large and the bathroom is reasonably divided. It is close to Chunxi Road, convenient for takeout, and suitable for travel. You need to know in advance whether the air conditioning in the room is normal and whether the shower floor drain in the room is unobstructed.
🟢Decoration and sanitation (3.5 points):
•The platform shows that it opened in 2018, the decoration is good, and it doesn’t look old. But it’s difficult to close the wardrobe door after opening it, and it lacks maintenance.
•The room is clean and hygienic, and the bedding, towels and bath towels are hygienic and odorless.
🟢Facilities (3 points):
•The central air conditioning is not powerful. The heating is adjusted to 28 degrees, and no hot air comes out. The room temperature is still 21 degrees all night. If the temperature is lower, it will really not be enough.
•The shower room has a big problem with the floor drain. When washing your hair, the floor is full of water. You can't enjoy the hot water shower properly. You are afraid that the water will flood the Jinshan Mountain and it will end quickly.
•The mattress is very soft. I was worried that it would be uncomfortable to sleep, but it turned out to be good.
•The gym is fully equipped and it is very convenient to exercise.
•The takeaway is delivered to the door by a robot, which is very convenient.
🟢Service (3.5 points):
•The staff is not active enough.
They did not take the initiative to inform you that you need to swipe your card to enter the elevator, but the font of the prompt at the elevator swipe card is very small and difficult to find.
They did not take the initiative to inform you that you need to swipe your card again at 12 noon the next day for delayed check-out.
The fitness meter in the gym is broken. I took off my socks and tried for a long time without success. I went to ask and found out that it was broken, and there was no apology.
When I checked out the next day, the uncle at the door took the initiative to help me carry my luggage and put it in the trunk of the taxi, which gave me a little warmth.
🟢Surroundings and sound insulation (4.5 points):
•The location is good and I eat a lot.
•It is very quiet on the high floor. I can hear the door closing next door. Other things are okay.
Original TextTranslated by Google
6/10
Response from Property: 尊敬的奧斯維辛的記憶:感謝您抽出寶貴的時間為世茂成都茂御酒店撰寫如此詳盡的入住評價。您的反饋對我們酒店的持續改進與提升具有極為重要的意義。對於您提及的衣櫃門難以關嚴的維護問題,我們已通知工程部門儘快檢修並完善日常維護流程,確保設施設備的正常使用。中央空調製熱效果不佳以及淋浴間地漏排水不暢給您帶來了不便,我們深感歉意。相關部門已着手排查故障並制定解決方案,會盡快恢復其正常功能,為後續客人提供舒適的住宿環境。關於工作人員服務不夠積極主動的情況,我們高度重視並將加強員工培訓,着重提升主動服務意識與溝通技巧,確保每位客人都能得到及時且周到的服務。對於電梯刷卡提示不明顯以及健身房體測儀故障未及時告知等問題,我們會立即改進提示方式,避免類似情況再次發生。酒店周邊美食眾多,位置優越,且高樓層相對安靜,能為您的旅行提供便利與舒適,這讓我們感到欣慰。再次感謝您選擇世茂成都茂御酒店,期待您的下次入住,相信我們會給您帶來更優質的體驗。 ——駐店經理 Terry Gao
Yiva
Superior Room (2 beds)
Stayed in Nov 2024
Travel with friends
16 reviews
4.8/5
Amazing
Posted on Nov 19, 2024
We ordered breakfast on the last night, which was very rich. It was almost comparable to the breakfast of the 2,000-a-night hotel I stayed at by the West Lake. One bad thing was that I found a hair on the bath towel, which was not cleaned properly, so I gave 4.5 for hygiene in all three orders. Although there was no smart toilet, the bathroom was very high-end. I think I will choose this hotel again next time. I hope they can pay more attention to details.
Original TextTranslated by Google
Response from Property: 尊敬的Yiva,您好,由衷感激您下榻世茂成都茂御酒店並惠賜詳盡的入住反饋。酒店早餐能與西湖畔高價酒店的早餐媲美,此乃我們不懈追求卓越餐飲品質的有力彰顯,令全體員工倍感振奮。然而,我們對浴巾清潔未能達標一事深表歉意,我們將全面強化監督流程與管理機制,致力於把衞生清潔水準提升至新高度。儘管酒店未配備智能馬桶,但洗手間整體呈現的高品質格調能獲您讚賞,我們亦覺欣慰。我們衷心期待您的再次蒞臨。彼時,酒店定將在每一處細微環節精心雕琢,傾盡全力為您締造無懈可擊的住宿體驗,不負您的信任與期許。再次誠摯感謝您的理解與支持,願您生活順遂,萬事勝意! ——駐店經理 Terry Gao
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
11 reviews
5.0/5
Outstanding
Posted on Nov 15, 2024
32-story sky lobby
The landscape wall with the word "Chengdu" is very eye-catching
There is also a huge panda in the center of the lobby. The collision of the trend of the times and the Sichuan culture
Absolutely full of Chengdu characteristics
The high ceiling is matched with the dazzling crystal chandelier
Creating a luxurious yet warm atmosphere
The exquisite decoration and comfortable sofa complement each other
It makes people feel like being in the palace of art
Here, you can enjoy delicious food
while appreciating the elegant layout of the hotel
Feel the tranquility and comfort. Five-star praise
Original TextTranslated by Google
6/8
Response from Property: Dear distinguished guest, thank you very much for your praise of the 32-story lobby of Shimao Chengdu Yuluxe Hotel! Your vivid description is like a gorgeous painting, perfectly showing the unique charm of the lobby. The fusion of Chengdu elements and trendy culture is our careful design to bring a unique experience to guests. The warm luxury under the dazzling chandeliers, the clever combination of exquisite decorations and comfortable sofas, are all just to make you feel like you are in an art hall, enjoying the tranquility and comfort accompanied by delicious food and elegant decoration. Your five-star praise is the greatest encouragement to us. We look forward to your visit again to continue to write more beautiful moments! ——Terry Gao, Resident Manager
Xiaoxuanzihuang
Superior Room (2 beds)
Stayed in Nov 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Nov 13, 2024
The rooms at Chengdu World Trade Hotel are well-equipped, comfortable, clean and spacious. The service staff are very friendly and polite! The breakfast at the hotel is very rich and delicious 😋! I will recommend it to my friends!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇世茂成都茂御酒店並抽出寶貴的時間為我們留下如此讚美的評價!我們很高興得知您對房間的設施、整潔度和空間都感到滿意,這是我們一直努力為賓客營造的舒適入住環境。我們的服務團隊致力於為每一位賓客提供友好、禮貌的服務,您的認可讓我們倍感鼓舞,同時,我們也很自豪能為您提供豐盛美味的早餐,希望這能為您開啟美好的一天。 非常感謝您願意將我們推薦給朋友,我們期待着再次為您服務!——駐店經理 Terry Gao
Guest User
Superior Double Room
Stayed in Nov 2024
Business travellers
51 reviews
5.0/5
Outstanding
Posted on Nov 14, 2024
Yang Qin, the front desk clerk at Shimao Chengdu Yuluxe Hotel, provided excellent service! He was enthusiastic and professional when checking in, and answered questions and solved problems quickly. He was considerate and thoughtful. The room was clean and tidy, and the location was very convenient. This hotel is a good choice for business trips. I sincerely recommend it, great!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation of Shimao Chengdu Yuluxe Hotel and your special praise for Yang Qin at the front desk! Your satisfaction is the goal of our unremitting efforts. We have always been committed to providing warm, professional and considerate services to every guest. We are honored that Yang Qin has left you such a deep and beautiful impression during your stay. At the same time, the hotel is very attentive to the cleaning and maintenance of the rooms and the site selection, hoping to create a convenient and comfortable environment for you on business trips. We look forward to your next visit and will continue to serve you wholeheartedly. I wish you a happy life and all the best! ——Terry Gao, Resident Manager
Fengerqingqingchui
Superior Double Room
Stayed in Nov 2024
Other
6 reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
The room is clean, beautiful and spacious! Before check-in, the front desk lady called to ask if there were any requirements for the room, and also thoughtfully upgraded the room type, which was very heartwarming! Although I only stayed for one night this time, it was one of the best hotels in Chengdu.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的讚譽!世茂成都茂御酒店每一位“御”管家都致力於為賓客提供全方位、個性化的關懷與協助,從細微之處彰顯用心。願您在今後的旅途之中,所遇皆美好,所行皆坦途,萬事皆順遂。期待與您再次相逢,續寫這份温暖與感動!——駐店經理 Terry Gao