Sofis National Hotel

The hotel in itself is good. The rooms are clean, large and the beds and so on are good. It's over the road from an interesting museum but it's in a odd, unattractive situation, behind a row of old flats with low quality convenience shops at their base. Very odd for a 3/4 star star hotel. A few good, reasonably priced, local, restaurants if you turn left at McDonald on the corner. MD's icould be handy as well. On the down side, it's on the wrong side of town from the Panda park and quite a distance from the airport. However, we got a very good deal on the room which countered that. The major problem was with the service. When we arrived, they were halfway through giving us our room when they suddenly told us that the hotel was full. This was at 11pm and a family. They said we could go to another hotel and vaguely waved outside. We refused to go and I repeatedly showed them the booking confirmation from Trip.com and our green health codes. The manager arrived and discovered that they were not full and that they did have a room for us. It was now, very late. However, this was not the end. The next day we were asked for our passport again so they could once again check when we had last entered China, which was over a year ago. Then the next day they came to our room see us again. They walked me down to the hotels coffee bar and asked to use my data to talk to someone via WeChat, which I refused to do. Their hotel wifi didn't work and they were getting very actious. After eventually working out what the issue was I showed them my current work visa. They had photocopied an old one, not checking the date. Hence, a 1 for service as there aren't any negative numbers. I have never been treated so badly by a hotel and this is supposed to be a good one. I hope they reflect upon this an improve their training so this upsetting event does not occur again to anyone.