Atour Hotel (Chengde Summer Resort)

Atour Hotel (Chengde Summer Resort) Reviews

Atour Hotel (Chengde Summer Resort)

Building B, No.8 Mashi Street (Dehui Building), Chengde, ChinaView Hotel Details
Atour Hotel (Chengde Summer Resort)
Atour Hotel (Chengde Summer Resort)Atour Hotel (Chengde Summer Resort)Atour Hotel (Chengde Summer Resort)
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Atour Hotel (Chengde Summer Resort) Guest Reviews

4.9/5
Outstanding
2780 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
Filter by:
Sort by:
All Reviews(2780)
Positive reviews(2760)
Reviews with photos/video(339)
Delicious breakfast(311)
Friendly front desk staff(215)
Convenient parking(177)
Convenient for shopping(136)
Located in the city centre(111)
Perfect for kids(58)
Nice toiletries(31)
Negative reviews(20)
Guest User
Superior Big Bed Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Very good location, walking distance from the bi shu shan zhuang, staff was very friendly, they serve tea when you sit in the lobby. Daily cleaning of room. Laundry services with 2 washer and 2 dryers, soap provided. 1 queen. Overall, worth your buck based on location, service and amenities.
Response from Property: Thank you very much for your recognition of the hotel. Dora will continue to work hard and look forward to your next stay.
Hoelter
Executive Queen Room
Stayed in Jul 2023
Couples
10 review
5.0/5
Outstanding
Posted on Jul 26, 2023
The service was very friendly and competent. In particular, the breakfast was very good and there was even an espresso machine.
JOHN THOMAS
Superior Queen Room
Stayed in May 2023
Couples
3 review
4.7/5
Amazing
Posted on Jun 30, 2023
Comfortable , definitely would consider staying there again
Nora S.
Superior Queen Room
Stayed in Jul 2021
Friends
4 review
5.0/5
Outstanding
Posted on Jul 11, 2021
I like the style of the hotel And rooms. For me it’s important that there is no carpet. Many shops and restaurants nearby. The night market is just 5 minutes walking distance. Breakfast is Chinese style but good. To the train station in the south it’s around 30 minutes by taxi.
Response from Property: The best word of mouth, nothing is better than praise from everyone! Thank you for liking Yaduo, and also thank you for sharing this love with you. Satisfaction is just the starting point, and surprise is the goal every time you stay. Welcome to join Duofen. We are a national chain of humanistic hotels. No matter where you go, Duoer will accompany you! You are always welcome to come home and have a look.
CEDRIC (东东)
Elegant Room
Stayed in Sep 2021
Couples
1 review
5.0/5
Outstanding
Posted on Sep 21, 2021
All is perfect.
Guest User
Superior Big Bed Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The hotel environment and sanitation are in very good condition, and the front desk receptionist is excellent.
Original TextTranslated by Google
Response from Property: Hello, dear Duoyou! Thank you for your five-point review. We will continue to work hard. We have a high-quality check-in environment. Duoer strives to use the most considerate service to leave the best check-in experience for every distinguished guest we welcome. We hope that our service Bring you more surprises and touches. Atour's growth cannot be separated from your support. I sincerely thank you for your review and look forward to meeting you again~ Chengde Summer Resort Atour Hotel-Zhiyu
Guest User
Executive 2-bed Room
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The room is clean and tidy. The service is warm and thoughtful. The parking is well managed and the breakfast is very good.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you for choosing Atour Hotel Chengde Summer Resort. The hotel is located in the city center. In order to make parking more convenient for guests, the hotel has two parking lots and cooperates with the shopping mall underground garage. After parking, you can walk to the hotel for about For about a minute, Atour, as a comfortable and smiling company, is committed to providing every Duo friend with neighborhood services that exceed expectations. Duo'er looks forward to your next stay and witnessing our growth and improvement. Chengde Mountain Resort Atour Hotel Customer Service Manager~~Zhiyu
Guest User
Executive Queen Room
Stayed in Mar 2024
Business travellers
16 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The service is warm and thoughtful, very clean and comfortable, and the room is large
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your support and recognition of the hotel. Everything we do is to bring a different experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to Working hard, all partners of Chengde Mountain Resort Atour Hotel sincerely welcome you to stay again ~ I wish you all the best!
Guest User
Elegant Room
Stayed in Mar 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 22, 2024
A very good hotel. The service is attentive and warm. Hot water is always provided.
Original TextTranslated by Google
Response from Property: Thank you dear for your all-round five-star praise of Atour Hotel. Atour - a small village on the China-Myanmar border on the Nu River in Yunnan, is natural, quiet, warm and simple. The founder of the Atour brand accidentally walked into Atour Village during a trip and was touched by the local nature, freshness and simplicity. Although there was no wealth there, there was honesty, trust and goodwill between people. Always be happy. Therefore, Yaduo was founded. Seeing this, do you also want to go to the small villages in Yunnan to experience it? Yaduo will never forget his original intention, and there will always be someone in his eyes and love in his heart. Looking forward to your return home~~~Customer Service Manager of Chengde Summer Resort Atour Hotel---Zhiyu
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Good service, clean environment, and convenient location
Original TextTranslated by Google
Response from Property: Thank you for your perfect review. Atour Hotel's vision is to become a lifestyle for people "on the road". We always put our users first, and receiving your recognition is our greatest support. It is our honor to serve you and your family. Our hotel is located in the center of Chengde, about a 5-minute walk from the famous Royal Garden Summer Resort, and the transportation to surrounding attractions is very convenient. The bedding provided by the hotel is all made of naked cotton fabrics. The naked cotton has not been chemically treated such as degreasing and bleaching, so you can use it with peace of mind. Thank you for choosing Yaduo. We look forward to your visit again~
Guest User
Superior twin room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The service is very good and the environment is great
Original TextTranslated by Google
Response from Property: Dear friend of Duoer, seeing your recognition of us makes my heart warm. Duoer will definitely live up to your recognition, continue to work hard, and look forward to meeting you again.
Womenjiudaozhelile_
Superior Queen Room
Stayed in Dec 2022
Solo travellers
54 review
5.0/5
Outstanding
Posted on Jan 5, 2023
The lobby of the hotel is clean and tidy, black tea is very warm when you check in, the service is warm and thoughtful, the location is in the city center, the parking lot is right at the door, it is very convenient to park, the elevator runs smoothly and well, the room is clean, the bathroom bath water is very good, the bedding is bare cotton Very comfortable, worth recommending, will stay again. recommend!
Original TextTranslated by Google
Response from Property: I am very happy to see your praise and affirmation of Duoer. Thank you for coming to the beautiful Chengde and visiting Atour Hotel Chengde Mountain Resort. Thank you very much for taking your precious time to share your stay experience. Adhering to the brand concept that starts from the hotel and not only from the hotel, Atour constantly improves and improves the service quality, and strives to create a comfortable and warm living environment for every guest. We sincerely look forward to your coming again and wish you a happy life! Chengde Mountain Resort Atour Hotel~
Guest User
Elegant Room
Stayed in Dec 2022
Solo travellers
16 review
1.0/5
Posted on Dec 28, 2022
The most memorable hotel I’ve ever stayed in. Let’s talk about two things. On the first day after sleeping, I felt extremely itchy all over my body, with little red spots all over my body. I have been staying in the hotel for half a month. People are very normal. There is no such problem. The second point is that the shower in the bathroom automatically switches back and forth between hot and cold. It is estimated that the heating is uneven, or the equipment is too poor. I almost scalded me to death. The adjusted temperature suddenly changed. It's getting cold, I'm adjusting to normal, suddenly it's too hot, I have nothing to say, it's the first time I have encountered such a poor experience in a hotel, I'm so uncomfortable
Original TextTranslated by Google
Response from Property: Hello, dear friends! First of all, thank you very much for choosing Atour Hotel. Thank you for taking the time to review the hotel. I am very sorry that I could not give you a satisfactory stay experience this time! We have tried to contact you many times to no avail. We hope to have a better understanding of what happened and take you to the doctor. The hotel’s bedding is all made of naked cotton. The naked cotton fabric is white with yellowish raw cotton color and is not pure White, 100% zero added, no bleaching, 100% formaldehyde-free, more skin-friendly and safe. In response to facility problems, the store project has been comprehensively inspected and repaired, and store managers have strengthened supervision in daily work. The hotel is located in the center of Chengde, a quiet place amidst the hustle and bustle. The hotel is located in the center of Chengde, a 5-6 minute walk from the Summer Mountain Resort. The surrounding business district is rich, with shopping malls, supermarkets and food only a hundred steps away. The lobby on the first floor of the hotel has [ Zhuju][Atour Department Store]Public restrooms][Leisure waiting area], the hotel also has a free gym [for sweating] and a laundry room (for dusting) that you can use. I hope this little episode will not affect your impression of Atour. Love and support, I look forward to your visit again~~Duoer makes tea and waits to see you again~
Anonymous User
Superior Queen Room
Stayed in Aug 2022
Family
1 review
5.0/5
Outstanding
Posted on Oct 19, 2022
The location of the hotel is in the center of the city. It is super convenient for shopping and travel. The hotel service staff are thoughtful and enthusiastic. Everyone will greet each other warmly. The security master directs the parking patiently and professionally. The room is clean and warm, and you can see a beautiful night view at night. I brought my children, and the front desk gave me an exquisite small backpack. The children were very happy. All in all, it is highly recommended, and the price is high!
Original TextTranslated by Google
Response from Property: Dear friends, Duoer's heart warms after seeing your eloquent comments, because every word here is full of your love for "Atour" and our city! Chengde is a city with profound cultural heritage. There is a world cultural heritage summer resort, the world's largest wooden Buddha with thousands of hands and eyes, Guanyin, and the world's unique stone pillar and hammer peak. Chengde people are as sincere, frank and temperamental as you. Like mellow and sweet old wine, but also like a cup of warm and caring black tea at Atour, Atour people "have love in their eyes and love in their hearts". We are looking forward to meeting you again in this warm city ღ( ´・ᴗ ・` ) heart-to-heart
Guest User
Superior Queen Room
Stayed in Jul 2022
Business travellers
3 review
1.0/5
Posted on Jul 13, 2022
The environment is very good, and the lady in the guest room is also very enthusiastic. It's the front desk service that makes me feel that it doesn't match up with such a good hotel. I won't choose to stay in it next time. The look on her face makes me feel...
Original TextTranslated by Google