Holiday Inn Charleston-Riverview

The sliding glass door on our room that is nailed shut was actually open about a quarter of an inch and so we heard this awful howling sound all night long. Literally didn't sleep. The staff was very kind the next morning about the situation.. hopefully it gets fixed.

We got off our cruise early and went straight to the hotel to drop off our luggage. The front desk staff were amazing. They let us keep our luggage in their back office until the room was ready. I did use the restroom in the front lobby and I thought it was beautiful and very clean. We were going to spend some time on Market St. and have lunch. We're about to request a Lyft when the front desk informed us that they have a shuttle that would take us there. This was an unexpected perk that made us happy. The shuttle driver dropped us off and said that he would be there to pick us up at quarter to the hour every hour from 9:00 a.m. till 10:00 p.m. After we had lunch we got a phone call that our room was ready and we returned back. After getting our luggage and our room card we went up to the 14th floor. We were staying in a king suite with a view. Upon opening the door my mouth dropped open. This was a huge and beautiful room. So nicely decorated and very comfortable. We could not wait to take a nap in the giant bed with the pillow top. It was so comfortable that we almost missed our 7:30 p.m. Ghost tour. Front desk people in the afternoon and evening were just amazing. The gentleman who checked us out at 4:30 in the morning was hilarious and in great spirits for that early in the morning. We cannot wait to come back to Charleston and stay here. Why pay top dollar to stay in downtown when you can stay here and get more bag for your buck not to mention free shuttle rides.

There was a nice room had everything in it except it didn't have it a hinge for the lock to go in on the front door it was just a hole in the joist but otherwise it was a good stay good courteous man pick me up took me there

Noisy location due to the poor quality room setup and seal of the glass door. Traffic is constant and noisy and the area is difficult to exit due to being directly on the highway. The homeless people were nice though.

I liked the reasonable price of the room & the location. The hotel itself could use some updating. While the beds were comfortable & the linens appeared to be clean - the floors were grimy and definitely needed a good mop. The bathroom counters also needed a good wipe down as well as the bathroom. The TVS volume wouldn’t go any lower than 8 - which was pretty loud in my opinion. The telephone wouldn’t work at all - no dial tone, was just overall kind of sketchy.

We had planned to stay 2 nights sightseeing Charleston. However, on Friday the first day of our stay, We received a phone call stating our home had been broken into and items were missing. We had to pack in a hurry and out of the hotel Jamie who was on the front desk made our check out simple and when we asked for a refund for our unused night, she said we had booked with a 3rd party and would have to call them. Upon getting home, I did just that and telling them my story. They in turn called the hotel and they symphyied with us .They refunded our unused night. I give them 5 stars Jamie was a huge help

I loved the rooms and staff but did have two problems. We had to go back to the lobby twice because the key cards would not work fir the rooms when we arrived. Around 11 when i was asleep i had to get out of bed go back to lobby and get noved rooms because the ac was not working.

The view from the restaurant was nice. The food at the restaurant was good as well as the service there. The hotel room- toilet kept running, at one point we called for maintenance to come up. We figured out it would eventually stop on it’s on. Before we took a shower we had to run the water several minutes to get it to warm up. The bathrooms in the main public areas were dirty. When you pay that much you expect better.