Grand Bohemian Hotel Charleston, Autograph Collection

The customer service here was horrendous and has literally cost me thousands of dollars. I am and have been a Marriott Titanium Elite member for many years and have not had this experience before at a Marriott property. The valet damaged my car (which we were in the process of selling but now it is worth much less). It has very deep scratches in the back wheel molding. It is too deep to have gone unnoticed so there is a driver on the valet team that intentionally hid this from us. I contacted the hotel with pictures but they just point to the fine print that it is my responsibility to inspect the vehicle. When we drove away they backed it in and stood in front of that wheel so I did not see it. Based on the pictures it looks lie it was driven into a low concrete wall or something like that. The dishonesty of the valet staff is completely unacceptable and I would recommend that you stay somewhere else in Charleston. There are lots of other options (there is another Marriott property on this same street if you like the location).

this property provided excellent service, the automated email communications were addressed immediately. the room was comfortable and the a/c worked as expected. the location of the property made walking to many of the shops/restaurants a an easy 15-20 min walk. the roof top bar was great and the staff at the roof top restaurant/bar were exceptional, everyone there made us feel as if we had been coming there for years and we were all just friends getting back together.

Bryce at Valet was awesome! Remembered exactly what car I drove and retrieved my key in a timely manner! I loved their positive & fun vibe! The experience at the hotel was incredible from the fun art to the yummy restaurateur at the rooftop! We will definitely be back!

Great stay, as always. Perfect location to dt shopping and dining. Clean. Could use a drink machine and or market downstairs. Was able to check in early with no problems. Easily our favorite place to stay in Charleston. Rooftop bar was busy and popular.

Room was beautiful! Staff were wonderful! Restaurants were excellent ! All went above & beyond to make our stay perfect! Tommy & Taylor were excellent bartenders at Eleve! I’m glad they had an excellent valet staff, too! Can’t wait to come back to our new destination in Charleston!

We love the Bohemian hotel brand and this one is gorgeous. But, the service took the prize this time. Noah at the front desk was BEYOND AMAZING. We are in our 70’s and were visiting Charleston for the first time. He chatted with us about dinner reservations and helped us make better choices. The first night we wanted to stay close by. He made a recommendation and when we walked in, they called us by name. Noah called ahead and we were taken immediately to an awesome table. It was an awesome trip!!