Changzhou Taihuwan Grand Kingtown Hotel

Changzhou Taihuwan Grand Kingtown Hotel Reviews

Changzhou Taihuwan Grand Kingtown Hotel

No. 8 Taibei Road, Changzhou, ChinaView Hotel Details
Changzhou Taihuwan Grand Kingtown Hotel
Changzhou Taihuwan Grand Kingtown HotelChangzhou Taihuwan Grand Kingtown HotelChangzhou Taihuwan Grand Kingtown Hotel
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Changzhou Taihuwan Grand Kingtown Hotel Guest Reviews

4.3/5
Very Good
594 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All Reviews(594)
Positive reviews(538)
Reviews with photos/video(170)
Classy environment(78)
Friendly front desk staff(56)
Large rooms(33)
Tasty food(32)
Perfect for kids(27)
Convenient parking(19)
Luxurious(16)
Negative reviews(56)
Mia Tedjo
Superior Double Room
Stayed in Jan 2023
Couples
3 review
3.2/5
Posted on Jan 19, 2023
Great location next to the amusement park. However, heating in the room and in public space can be improved. It snowed when we checked in. The heating in the room was put in max (32 deg C) but the room stays about 13 deg C the entire time (thermostat said 18 but it didn’t feel like 18). Not the most suitable stay in winter, as it was uncomfortable cold. Breakfast was good however, it has many options for western style breakfast.
Alison_ailisensen
Executive Family Suite - 2-Bedroom
Stayed in Mar 2023
Family
4 review
5.0/5
Outstanding
Posted on Mar 27, 2023
The hotel upgraded the room type. It happened that the weather was very good the next morning, and it was also very good to take pictures around the mountain~ The hotel staff were very enthusiastic. When they saw us taking pictures, they took the initiative to take pictures for us. Very close to Play Valley and Camp Valley
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Response from Property: Dear guest, thank you for choosing to stay at Ruiting West Suburbs during your recent trip to Joy Valley. We unremittingly provide guests with a comfortable living environment and family-like excellent services, and strive to strive for excellence, providing every guest with personalized services that feel at home. Thank you very much for taking the time out of your busy schedule to give us your feedback. Let every guest be overjoyed is our service tenet, Ruiting Xijiao sincerely looks forward to your coming again
Mo_zilou
Guestroom - 8-Person Occupancy
Stayed in Mar 2023
Family
2 review
5.0/5
Outstanding
Posted on Mar 20, 2023
I am usually a very lazy person, and I seldom comment. This hotel is really a hotel that I really want to give a super praise. Xiao Wang at 5q for one night let a few of us live at 5w, which is really worth it! Before that, my friends and I saw group buying activities on other platforms, and then searched on Ctrip, and found that Xiao Wang is quite unique, because there are four families coming together, so we booked Xiao Wang one month in advance. Xiao Wang's appearance is really amazing, I even went to Joy Valley to sit on the Ferris wheel and took a photo of the big and small Wang. Hygiene, environment, and facilities all match the price. Next, let's talk about service. Our family of three stayed in the express hotel opposite the night before, and we arrived at 9:00 am to check in. It happened that there was no one in Xiao Wang the night before, so we put our luggage first and took a look around. Li Yu, the front desk supervisor, accompanied the whole process to make an introduction. Unexpectedly, when Guan Xiaotong was the spokesperson of Play Valley, he would also come to live with Xiao Wang once a year. When we arrived at Xiaowang, the housekeeper Chen Ling was already waiting to greet us enthusiastically, and even helped to arrange the birthday room (it happened to be a friend’s birthday who came together), after adding WeChat, we can respond to any needs, and even asked us The temperature of the air conditioner and whether you can sleep comfortably are really considerate. We had Wagyu hot pot buffet for dinner at the hotel. Li Yu, the front desk supervisor, and the restaurant manager also helped us with a discount, reserved a seat, arranged it, and finally gave us a birthday cake. Thank you very much. We booked Xiao Wang as a VIP. The next day, we gave our children a baking class and made small biscuits. Two little girls accompanied us to take pictures throughout the process. It was very hard work. The four of us really think this place is really worth it. If it’s hot, you can go to the infinity pool on the top of the mountain to play. We are already planning to come back next time, and the king and the king will stay together. I posted it on Moments, and many of my friends have been planted by me. It is really worth recommending! Looking forward to the next trip!
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6/7
Response from Property: .Dear guest, thank you for choosing to stay in Ruiting Xijiao during your recent trip to Joy Valley. We unremittingly provide guests with a comfortable living environment and family-like excellent services, and strive to strive for excellence, providing every guest with personalized services that feel at home. Thank you very much for taking the time out of your busy schedule to give us your thoughtful feedback. I am very glad to know that you are satisfied with your stay. We are very honored to receive your praise and affirmation. Let every guest be overjoyed is our service tenet, Ruiting Xijiao sincerely looks forward to your coming again
Banping💧
Featured Room Villa - 1-Bedroom
Stayed in Mar 2023
Friends
14 review
4.7/5
Amazing
Posted on Mar 19, 2023
It feels good overall, and the environment is pretty good, especially in spring. The room is quite big, and there are too few trash cans inside. There is only one in the toilet, and there are no other places. You can increase it appropriately. Also, the door card couldn't get in at the beginning, but the waiters had a good attitude and actively helped to coordinate, and the later experience was good. worth going~
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Ruiting Xijiao Hotel to stay in, and leave your valuable comments despite your busy schedule. The hotel management attaches great importance to the feelings of every guest, please allow me to express our sincerest apologies to you. At the same time, thank you very much for pointing out the deficiencies in our work pertinently, which is a good reference for our improvement. We have now transferred this issue to the relevant department for investigation and handling, to provide a comfortable stay experience for all guests, and look forward to seeing you again!
Guest User
Stayed in Feb 2023
Friends
11 review
2.0/5
Posted on Feb 13, 2023
First of all, the hotel has a long history (opened in 2014) and the internal hardware facilities are obviously aging, and the equipment is outdated; the sanitary ware (toilet) is old, the bathtub is dirty, and the sanitation cleaning is not clean. The sound insulation effect is poor, and the door needs a lot of force to close; the air conditioner in the hotel lobby is not strong enough, you can't take off your coat when you enter the lobby, the air conditioner in the room does not heat, it has been adjusted to 32 degrees, and it can only reach 19 degrees all night. Have breakfast in the morning The temperature rose to 21 degrees only after returning to the room; the TV is just a decoration and cannot be watched Secondly, the breakfast variety is complete, but what is unacceptable is that there are no freshly fried fried eggs. The dishes that should be provided are only taken out at a fixed time for the staff to take pictures, and they are taken away after the pictures are taken... Also admire Parking is convenient, but the charging pile in the parking lot is just a decoration and cannot be used. Finally, the service staff of the hotel are quite satisfied with their attitude! The hotel is convenient to go to Joy Valley, just next to it, right outside the hotel.
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6/9
Response from Property: Dear guests: Hello! Thank you for choosing Ruiting Xijiao Hotel to stay in, and leave your valuable comments despite your busy schedule. The hotel management attaches great importance to the feelings of every guest, please allow me to express our sincerest apologies to you. At the same time, thank you very much for pointing out the deficiencies in our work pertinently, which is a good reference for our improvement. We have now transferred this issue to the relevant department for investigation and handling, to provide a comfortable stay experience for all guests, and look forward to seeing you again!
Guest User
Featured Room Villa - 1-Bedroom
Stayed in Jan 2023
Family
21 review
2.5/5
Posted on Jan 26, 2023
The tree house I live in is not very convenient to get up and down. I need to call the front desk to send a car to pick me up. I can’t get through the phone all the time. It’s only in the middle of the cold wind. The room facilities and equipment are okay. The charging piles in the hotel are all damaged. Don’t think about charging the tram. Yes There are charging piles in Nianxixi Valley, but they are all used for charging large cars. The small car does not match (Tesla). I found the National Grid 10 kilometers away, and only one of the 4 charging piles can be used. It takes time to go back and forth, and it is not convenient. , (Because the charging is far away) I asked the hotel to delay check-out by 1⃣️ hours. The lady at the front desk of the hotel spoke tough and still did not agree. This is rather disappointing. If the hotel equipment is in good condition, how could it delay that hour
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Ruiting Xijiao Hotel to stay in, and leave your valuable comments despite your busy schedule. The hotel management attaches great importance to the feelings of every guest, please allow me to express our sincerest apologies to you. At the same time, thank you very much for pointing out the deficiencies in our work pertinently, which is a good reference for our improvement. We have now transferred this issue to the relevant department for investigation and handling, to provide a comfortable stay experience for all guests, and look forward to seeing you again!
Guest User
Stayed in Jan 2023
Friends
8 review
1.0/5
Posted on Jan 24, 2023
Very poor experience. The door frame of the bathroom was about to fall apart, and there was no hot water at night in the cold weather, and they didn't say anything, saying that it suddenly broke down, and I don't know when it will be repaired. The parent-child room we booked is more than 600. Fortunately, it is an adult who takes a bath. If it is a child, it must be desperately with the hotel if it is cold. The other room where my friend lived also had insufficient power supply, and my hands and feet were cold. Although the fault was eliminated later, the bath water was full of muddy water. Who would dare to stay in such a hotel? In the end, I paid my friend 80 yuan to settle the matter. We said that we should pay 100 yuan, but we firmly disagree! Or send it out to let everyone know, so as not to be fooled again.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Ruiting Xijiao Hotel to stay in, and leave your valuable comments despite your busy schedule. The hotel management attaches great importance to the feelings of every guest, please allow me to express our sincerest apologies to you. At the same time, thank you very much for pointing out the deficiencies in our work pertinently, which is a good reference for our improvement. We have now transferred this issue to the relevant department for investigation and handling, to provide a comfortable stay experience for all guests, and look forward to seeing you again!
littleone-
Executive Family Suite - 2-Bedroom
Stayed in Jan 2023
Family
2 review
3.0/5
Posted on Jan 29, 2023
The designated family executive suite should be a room with a better specification. However, the sheets were torn, and there were holes in the quilt cover. It seemed that the bedding was not changed after staying for 2 nights. The children's pillows that were delivered didn't seem to have been cleaned, and there were stains. There were very few people when I checked in, and the service attitude was generally good, and some of them ignored their answers. If you choose, you should not continue to stay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Ruiting Xijiao Hotel to stay in, and leave your valuable comments despite your busy schedule. The hotel management attaches great importance to the feelings of every guest, please allow me to express our sincerest apologies to you. At the same time, thank you very much for pointing out the deficiencies in our work pertinently, which is a good reference for our improvement. We have now transferred this issue to the relevant department for investigation and handling, to provide a comfortable stay experience for all guests, and look forward to seeing you again!
Aizijiayoudeerbaoma
Stayed in Jan 2023
Family
18 review
3.7/5
Posted on Jan 23, 2023
This hotel exists for Playful Valley. The reason why the experience is so deep is that the Joy Valley was not open on the day we came😓The lobby of the hotel is magnificent and the rooms are also very large. Unfortunately, after entering the first room, a cigarette butt was found in the trash can in the bathroom. I don't know if it was not cleaned, or someone went in after cleaning, in short, I asked to change another room. As a result, we waited in the lobby for nearly 15 minutes. You know, our family is the only one at the front desk, and we can't see other tenants. In the end, it was finally resolved, and moved from the fifth floor to the fourth floor, with the same room type. At least the attitude of the front desk staff is still very good! Let's talk about eating, it's really... Either a Chinese restaurant in the hotel, or a small living square 3 kilometers away by car, where you can eat. The taste of the Chinese restaurant is acceptable, and the price will not be cheap. And breakfast, I couldn't help complaining, the first time I encountered it, it was said that breakfast was delivered to the room. If I book a homestay at the beginning, I can accept it. But it seems that I didn't book a homestay! Well, in short, its magnificence and its equipment make me feel quite disappointed. If it's not for Play Valley, living here is really tossing yourself. Fortunately, this room type is okay, and of course the price is okay.
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Hello! Thank you for choosing Ruiting Xijiao Hotel to stay in, and leave your valuable comments despite your busy schedule. The hotel management attaches great importance to the feelings of every guest, please allow me to express our sincerest apologies to you. At the same time, thank you very much for pointing out the deficiencies in our work pertinently, which is a good reference for our improvement. We have now transferred this issue to the relevant department for investigation and handling, to provide a comfortable stay experience for all guests, and look forward to seeing you again!
Guest User
Superior Room (2 beds)
Stayed in Oct 2021
Family
1 review
5.0/5
Outstanding
Posted on Oct 14, 2021
The hotel is tall, the beautiful lady at the front desk, Xingzi Zou, is warm and thoughtful, with a smile on her face, introduced us in detail about the hotel and surrounding entertainment, play and food, business leverage, and during the three days of staying in the hotel, she also told us if there is anything we need to help. Looking for her, we are very touched. We did not forget to check out and welcome to have discounts and discounts when we come to live next time. Thank you, very happy. I hope that next time my son will bring his children to play, it is worth it!
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Anonymous User
Featured Room Villa - 1-Bedroom
Stayed in Oct 2021
Couples
2 review
1.0/5
Posted on Oct 6, 2021
There was a worm on the curtains, and when I opened the quilt, I found that the sheets were wrinkled. Take a closer look. There are also two drops of dried blood. The equipment is also very old. The shower room can’t be sprayed to catch up with the opposite of the Play Valley Music Festival. I can’t sleep too lazy and check out in a hurry
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Guest User
Featured Room Villa - 1-Bedroom
Stayed in Oct 2021
Family
1 review
1.5/5
Posted on Oct 6, 2021
We made a reservation at 1600 on National Day. From arriving at the hotel to the parking space to carrying the boxes to the car up the mountain, we were all on our own. There was no service at all. The **pictures we saw were very nice, but once we arrived at the treehouse, it was really a treehouse. , there are trees all around, which is very blocking. The room has been booked, and the balcony should be cleaned an hour in advance. It seems that it has not been cleaned for at least a month. It is full of bird droppings and soil, and the bird droppings on the chairs are dried. Got it
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Changzhou Taihuwan Ruiting Xijiao Hotel and giving a review! The hotel regrets that it did not meet your expectations. The Yunzhong tribe is located on the mountain, with a large green area, many trees, long-lived, and luxuriant growth, so it will be somewhat obstructed from the view. If necessary, you can call the hotel in advance. You can also arrange a location with a better line of sight in advance. The room department of the hotel also attaches great importance to the sanitary problems you reported. Thank you very much for your suggestion. We adhere to the principle of touching every guest with sincerity and sincerity, and hope that every guest can come here happily , and return with satisfaction. All staff of Ruiting Xijiao Hotel look forward to having the opportunity to serve you again, and wish you a happy life and smooth work
Anonymous User
Deluxe Room (2 beds)
Stayed in Oct 2021
Couples
1 review
5.0/5
Outstanding
Posted on Oct 7, 2021
🚗 Transportation: The transportation is very convenient. It is very close to the Playful Valley, just a few steps away. Special thanks to Xiao Wang at the front desk for his service and gave me a small gift when I checked out. 🔔Service: Special thanks to Xiao Wang at the front desk for his service, and a small gift was also given when checking out. 🍃Environment: The environment is very good, and the night view is good.
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Anonymous User
Superior Room (2 beds)
Stayed in May 2024
Friends
6 review
1.1/5
Posted on May 5, 2024
非常一言難盡得差了!作為一家開業十年的豪華級別的酒店,設施陳舊,房間環境可以説骯臟,服務水平和效率也較為低下。 checkin時四個窗口,一個窗口辦入住排長隊,三個窗口辦退房沒有人排隊——我可以理解退房是丟下門卡就能走,但是否還是應該顧及下眼門前的住客體驗?! 然後房間的情況可參考圖片,我不多説了…
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Guest User
Superior Double Room
Stayed in May 2024
Couples
16 review
4.8/5
Amazing
Posted on May 5, 2024
一直聽説常州酒店服務很好,這次有幸見識了。昨天中午到達酒店,房間還沒有打掃出來且按規定應該下午兩點才能入住,中午是無法辦入住的,但是由於突然痛經很難受,和前台説了以後,amy經理一直在全力協調,排除萬難,各種幫我想辦法,最好幫忙協調出房間辦理入住,在此表達深深的感謝🙏🏻🙏🏻🙏🏻也讓我明白了為什麼身邊人都力推常州酒店服務好,果然名副其實!同時早上早飯豐富,哪怕臨時早餐時間結束還在不停補足東西,為酒店點贊!明年再來看音樂節還會住這酒店,也會全力和身邊的朋友推薦這個酒店!本次體驗感滿分!再次感謝前台amy經理😀😀
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