Ramada by Wyndham Changsha South Bus Station

A very bad check-in experience. First of all, I went to the hotel to check in. There was only one young man at the front desk. It was during the peak holiday period and I had to queue for a long time to finish the check-in. When I got to the room, I found that there were only plastic slippers and no disposable ones. Slippers, I called the front desk and found that the room phone could not be reached. I called the front desk on my mobile phone and no one answered for a long time. I had no choice but to let the child go downstairs and ask for slippers from the front desk. When the slippers were delivered, only one pair was given. We complained about the room There were no slippers, so I brought another pair over, and asked the waiter for an extra pair of slippers for my child. The waiter said that only two pairs of slippers are provided in a room, and it costs 5 yuan for an extra pair. Well, this is the first hotel I have stayed in for so many years. This is the first time I have found such a rule in a four-star hotel.

The room was temporarily changed and the sound insulation was very poor

Check-in experience is very good, recommended

The first negative review of the new year is dedicated to this hotel. I have never heard that the hotel still accepts orders during the Spring Festival holiday. There is only a general manager and security colleagues at the front desk to manage the front desk. There are no professionals to check in. It starts at 11:30 Queue, check into the room at close to 2 o'clock, after registering the order, you have to queue up again to get the room card, and the room card cannot open the door when you reach the door. There is no professional to operate, and no person in charge came out to explain and apologize. The price is not low, and there is no reasonable explanation until check-out! There are a lot of people in the lobby. There are always children and people coming in and out of the revolving door. It is very cold. I seldom write reviews, and there is always a last resort reason... While choosing a hotel, others have already delivered trust to your hotel, but it feels too inconsistent with my inner expectations 🙂

I stay at this Ramada every year, and this year it feels much worse than before, including welcome fruit, coffee and the like in the room before, but now they are all cancelled, and the service is also a lot worse

I checked in with my boyfriend in the early hours of yesterday. When I checked in, the front desk told me that she "upgraded" my room type for free, and upgraded my single suite to a twin suite. I said I don't need to upgrade, and I will give me whatever I ordered What to open, she dawdled for a while, and told me that the single suite was gone, and I said why no one contacted me when I made the reservation, why didn't I inform that the room type was full? Then I waited at the front desk for a while, and gave me the room card directly, without telling me where the elevator was, so I took the initiative to ask how to deal with the room type problem? She didn't even look at me, and impatiently said a single bed for you. I was too sleepy and didn't bother me much. We went to the room. The room was very small, so I went to sleep so I didn't comment much. The curtains in the room couldn't be closed at all, and the light was so bright that it was difficult to fall asleep. I left the hotel in the morning Yes, my boyfriend was still sleeping, and then he woke up and told me: I was supposed to check out at 4 o'clock, but the hotel called him to check out at 2 o'clock. His attitude was extremely bad. We didn't enjoy the rights we should have. I will still be on Ctrip. Continue to complain, I am not on site, otherwise, I am not as good-tempered as my boyfriend for this service.