Konstantin
October 7, 2021
Disgusting hotel
We have been in hotels in Turkey from Istanbul to Mersin, but we have never seen anything like this and such a rude attitude. The hotel only has hot water for the shower. There is no hot water at the sink. I told the manager that there was no hot water. A lady came upstairs to the room, turned on the tap and pretended to wait for hot water to flow. When she saw that no water would flow (she knew very well that there was no hot water there), she told me that later, when the manager came, they would fix the problem. The other day I spoke to the owner and he told me that they don't have a hot water option at the sink. He told me that if I wanted I could leave. I told him that if I left, he would have to pay me back the money for the days I didn't sleep, but I paid. My reservation was for three nights, in fact he had to refund me for the two nights we would not be there. He flatly refused. He told me he wouldn't give me any money back. I told him I was with my wife and she needed hot water. He replied that there was hot water for the shower. We arrived at the hotel from Alanya and upon our arrival there was no hot water, not even for the shower. After I said that there was no water, they let her go, but the hot water never came to the sink. There was no option for hot water at the sink. The hotel is disgusting. The wind blows from the doors, they do not close tightly. Beds and mattresses are old and hard. The air conditioner is old and works so loudly that it was impossible to sleep. For three days no one came in to clean. Think carefully before making a reservation at this hotel.
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