Clear Lake Hotel

Clear Lake Hotel Reviews

Clear Lake Hotel

Jiudu West Road (Zhonghong Central Square), Shanwei, ChinaView Hotel Details
Clear Lake Hotel
Clear Lake HotelClear Lake HotelClear Lake Hotel
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Clear Lake Hotel Guest Reviews

4.3/5
Very Good
437 review
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All Reviews(437)
Positive reviews(402)
Reviews with photos/video(79)
Classy environment(51)
Perfect for business trips(9)
Stayed multiple times(7)
Located in the city centre(7)
Convenient for shopping(7)
Well decorated(6)
Nice sea view(5)
Poor air conditioning(5)
Negative reviews(35)
Guest User
Executive Suite
Stayed in Aug 2023
Business travellers
12 review
4.2/5
Very Good
Posted on Aug 13, 2023
The hotel is located in the city centre. Staff is nice and friendly.
Response from Property: Dear Guest :thank you for your stay and your words,wish you come back again! thank you
Paul Allen
Deluxe Lake-view Queen Room
Stayed in Sep 2021
Business travellers
25 review
4.7/5
Amazing
Posted on Nov 28, 2021
An excellent hotel choice in an amazing location. It's a newer property with a very clean and comfortable room, walkable outside the hotel.. It's a nice place to stop.
Response from Property: Dear guests Thank you for your comments on our hotel. The housekeeping Department continues to train employees to ensure that you are provided with a clean room. The hotel is nearby the lake,in the room you can enjoy the beautiful lake , and you can also walk by the lake. Thank you again for your comments
Ryan江瑞恩
Superior Double Room
Stayed in Aug 2021
Solo travellers
7 review
5.0/5
Outstanding
Posted on Aug 9, 2021
Clean, fast check in, convenient free parking, friendly staff
Response from Property: Dear guestsThank you for your comments on the hotel. The hotel and front office department are constantly training employees to ensure high-quality service for you. Breakfast is in the western restaurant on the 20th floor, providing you with an elegant lake view . Steak is improved with local taste. You must try it. Thank you again for your comments
Douli_youtang
Deluxe Lake-view Queen Room
Stayed in Mar 2024
Solo travellers
17 review
5.0/5
Outstanding
Posted on Apr 1, 2024
It is close to the city, which is OK. The price-performance ratio is not very high this time. Xinghewan is only 650, and here is 500. The price difference was quite large when I lived there before.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and five-star praise for the hotel! The hotel is located in the city center, integrating sightseeing, sightseeing and shopping, and is the first choice for many guests. According to your order information, you have booked a superior sea view room in our store. The hotel also has other types of rooms available for reservation. Thank you again for your support of the hotel, wish you a happy life, and look forward to your visit again!
Pizzza
Deluxe Lake-view Queen Room
Stayed in Feb 2024
Couples
24 review
4.0/5
Very Good
Posted on Feb 20, 2024
The lobby of the hotel is gorgeously decorated and it's close to transportation. The takeaway guys in the room delivered it quickly. Apart from the slightly higher price, there are no other shortcomings. The variety of breakfast on the second day was good. I will come again if I have the opportunity.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and comments on the hotel! Breakfast is provided at the Lake View Steakhouse on the 20th floor, with both Chinese and Western dishes. The window overlooks the charming Pinqing Lake. Thank you again for your affirmation of the hotel and we look forward to seeing you again.
Guest User
Executive Suite
Stayed in Feb 2024
Friends
2 review
1.0/5
Posted on Feb 23, 2024
The room was very nice, but the service was very bad, which made me very angry. They called us to check out at 12 o'clock the next day. In addition, they asked us to deduct some money from the 500 yuan deposit? The floor was dirty because of a party with friends on New Year's Eve, but it was all dry garbage. There was no need to clean the carpet. The most hateful thing was that they called me but I didn't answer. They didn't call me later. Today, they directly deducted my 200 yuan deposit without any communication or notification.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your support and comments on the hotel! We are deeply sorry for the unpleasant experience during your stay. The check-out time of the hotel is before 12 noon. If the guest has something to deal with or needs to delay check-out for other reasons, the hotel will also give appropriate delays depending on whether the room is tight on that day. According to your comment information, you are staying during the Spring Festival. Since the hotel's passenger flow is at a peak during the Spring Festival, in order to ensure that the guests who continue to stay and the guests who check in on the same day can have rooms to stay, the hotel will call the room at 12 o'clock. Regarding the issue of charging cleaning fees that you reported, we have checked the cleaning log of the waiter who cleaned the room on that day. The hygiene and cultural problems of the room are indeed quite dirty. For the hygiene and cleaning of the dirty room, the hotel will charge a certain fee depending on the situation. For the missed call and the charge, the hotel management also attaches great importance to it, and punishes the relevant personnel, and will also strengthen the training of employees! I wish you a happy life and look forward to your visit again!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Friends
2 review
2.2/5
Posted on Feb 19, 2024
The overall environment of the room was clean, comfortable and well-equipped. One night when I was taking a shower, yellow muddy water suddenly came out of the water pipe. It was very dirty. After waiting for an hour, there was no normal water supply. The hotel did not notify the hotel staff at all. I went to the hotel service desk to contact the staff. But they were evasive and didn't respond, and in the end they didn't explain. I felt so bad and disappointed that I would never stay again!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and comments on the hotel! We are deeply sorry that we failed to provide satisfactory service during your stay. Due to the surge in the number of guests during the Spring Festival, the water supply facilities failed. The hotel repaired them as quickly as possible! The problems you reported will be fed back to various depar**ents to urge rectification! If you encounter any problems during your stay, you can call the front desk. The hotel has a 24-hour duty manager service! Looking forward to your visit again, give us a chance to provide you with satisfactory service!
Guest User
Deluxe Lake-view Twin Room
Stayed in Jan 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jan 13, 2024
The view outside the window is good, the hotel is conveniently located, the hotel facilities are relatively new, and the sound insulation is also good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and five-star praise! The hotel has a superior location and the decoration style is designed by professional designers. It is our greatest honor to provide you with a satisfactory stay experience! Looking forward to your visit again!
Bai
Executive Lake-view Double Room
Stayed in May 2024
Friends
1 review
4.7/5
Amazing
Posted on May 10, 2024
Really very good
Original TextTranslated by Google
Kelly To2
Family Suite - 2-Room, Sea-View (1 living room)
Stayed in Nov 2023
Family
7 review
5.0/5
Outstanding
Posted on Nov 7, 2023
The location of the hotel is good. The environment inside the hotel is very clean and the things are very new. This time I stayed in a family room with two bedrooms and one living room to celebrate my family’s birthday. The hotel staff was very helpful in setting up the decoration. Thank you very much. I must praise it.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and five-star praise for our hotel! We are very pleased that you and your family have spent an unforgettable, special and happy time here. We look forward to seeing you again!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2023
Business travellers
1 review
1.2/5
Posted on Oct 27, 2023
I won't talk about the soundproofing, no civilian hotel can have perfect soundproofing. The only thing I want to complain about is the shower water. The cold water is fine, but the hot water is dirty. The wash basin is also very yellow. I told the staff in the morning, and they said that I just need to run the water because they were working on some water pipes. I told them about it after running the water for 10 minutes in the morning. The water was still yellow, so I told them about it. Then I was not in the hotel during the day, and when I came back at night, the water was still getting yellower and yellower. Then I ran the water for an hour before it became less yellow, but it was still yellow, and you could still see the color. I asked them to change rooms, but they said that the water in that room was not so yellow, which means that the water was still dirty. So there was not a single room in the whole hotel with clean shower water or wash basin water. I really just wanted to take a shower and have a sleep, but I said I wanted to change rooms, but the water in the room I found was still yellow. It was a waste of my time. I was really looking forward to taking a shower and washing my hair, but I didn't sleep well the whole night. I was used to my bed, and now I don't have a shower.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your support and comments on the hotel! We are deeply sorry for your bad stay. The yellow water quality is caused by the floating of fine sand accumulated during the normal maintenance of the reserve water tank. Knowing that you are more concerned about this, we are also actively compensating you. However, we really cannot meet your request for a reduction in room charges. You are welcome to come again next time, and we will actively make up for the inconvenience caused to you during this stay. Thank you
Guest User
Deluxe Lake-view Twin Room
Stayed in Oct 2023
Friends
4 review
5.0/5
Outstanding
Posted on Oct 28, 2023
It was my first time to come to Shanwei. A local friend introduced me to the Xinpinqinghu Hotel. I fell in love with it as soon as I stayed. Facing Pinqing Lake, the view is broad and the service attitude is very good👍 I will definitely stay here again next time I come, and I will also introduce my friends to stay here.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and five-star praise for our hotel! The beautiful pictures you shared are the greatest affirmation for us and will also help other customers. We look forward to seeing you again!
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 7, 2023
Great value for money. The location is also convenient. Very clean. The water is strong and hot enough. Even toilet paper. The waiters are also very polite. There are many restaurants nearby. Large supermarkets also have them.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and five-star praise. The hotel is precisely positioned and strives to improve cost performance. The geographical location is our natural advantage, and the hardware and services are what we strive to provide. Looking forward to your visit again!
CHEUNGWAI
Superior Room (2 beds)
Stayed in Oct 2023
Family
20 review
4.7/5
Amazing
Posted on Oct 20, 2023
The station is very convenient. You can get off the 108 bus and get off at the train station in a few minutes. The room is nice, no cigarette smell, and the HD TV is great. The staff are very polite. The breakfast room is on the 20th floor, you can see Pinqing Lake, and the food is good. Off-topic: Hotel deposits are very expensive, and I feel a bit distrustful of guests who have prepaid their rooms online (I don’t mean to criticize, I just find it too strange)
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your support and affirmation of the hotel. As you said, the hotel is in an excellent location, which is convenient for customers to travel. The Lake View Steakhouse on the 20th floor has lychee wood grilled steaks and is also the place where breakfast is provided. The deposit is charged according to the room rate for one night, which is convenient for customers who extend their stay. Looking forward to your visit again!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2023
Family
3 review
1.0/5
Posted on Oct 5, 2023
This review is not about the hotel but about the Ctrip platform. We checked in on October 3rd, the same hotel, the same room type, but it was 50 yuan more expensive than other platforms!!! And no refund!! Is it because the store is big and bullies customers or is it big data??? Anyway, everyone can pay more attention to other platforms. Really, I don’t want to be a leek anymore! Bad review!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and comments on the hotel! You also know that the selling price of the hotel is the same. The price difference on different platforms is due to the different preferential policies of each platform, such as check-in red envelopes, etc., which leads to slight price differences. I support you to compare several platforms when booking a hotel and choose the most favorable reservation. Thank you