Holiday Inn Cebu City

Holiday Inn Cebu City Reviews

Holiday Inn Cebu City

Lot 5 & 6, Block 20, Samar Loop, Cebu, PhilippinesView Hotel Details
Holiday Inn Cebu City
Holiday Inn Cebu CityHoliday Inn Cebu CityHoliday Inn Cebu City
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Holiday Inn Cebu City Guest Reviews

4.4/5
Very Good
104 Reviews
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.7
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All Reviews(104)
Positive reviews(99)
Reviews with photos/video(32)
Awesome stay(11)
Clean and tidy(7)
Great service(7)
Delicious breakfast(5)
Negative reviews(5)
Dongshanjunruanruan
Standard
Stayed in Apr 2024
Business travellers
28 Reviews
4.7
/5
Amazing
Posted on Apr 26, 2024
New hotel, very clean, breakfast is also OK. Stayed for 5 days, there were 3 nights when it was very noisy outside, I don't know if it was a concert or something. Then there were two power outages at night, which scared me to death. Although it recovered quickly, I was scared and couldn't sleep. I hope it won't happen next time. The location is very good, you can walk to Ayala and marketplace.
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カナ19880628
1 King Bed Standard
Stayed in Apr 2024
Solo travellers
30 Reviews
4.5
/5
Great
Posted on Apr 23, 2024
This was my first time going to Cebu and I am an IHG member so I stayed at Holiday Inn Cube City. It is located almost in the center of Cebu City and the rooms are very clean. I stayed for two nights with breakfast included and was very satisfied. It is definitely an IHG group hotel. From Mactan Airport, it costs about 400 pesos using GRUB. I would like to stay here again next time. There is a restaurant, gym and pool on the 7th floor. There is free coffee on the lobby floor, making it a great place to take a break.
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Response from Property: Dear Kana,Greetings from Holiday Inn Cebu!Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,
Iruy.H
1 King Bed Standard
Stayed in Apr 2024
Couples
3 Reviews
4.5
/5
Great
Posted on Apr 22, 2024
The environment is great, overall it's pretty good, but there's a lot of dust. The TV turns on by itself in the middle of the night and wakes me up, and turns it off several times before turning it off. The food is mediocre
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Response from Property: Dear Mr. Iruy. H, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had an overall pretty good environment experience during your stay with us. We do apologize for we short of the dust you have encountered, we will immediately address this concern to our team for a quick action to avoid such shortcoming from happening again. We extend a sincere apologies as well for the inconvenience you had experience on the TV. We are still actively engaged in negotiations with alternative suppliers to address the issues with our TV.Please know that your feedback is extremely valuable to us. We appreciate the feedback we receive from you, as we use this information for the continuous improvement of our hotel. We look forward for a chance in welcoming you back here in Holiday Inn Cebu City soon with our improved service.Best regards, Katrina Gerbabuena Duty Manager
Nwa
Standard
Stayed in Apr 2024
Couples
2 Reviews
4.2
/5
Very Good
Posted on Apr 22, 2024
Amazing
Response from Property: Dear Nwa,Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your amazing recognition specially by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager
Guest User
1 King Bed Standard
Stayed in Apr 2024
Couples
1 Reviews
4.5
/5
Great
Posted on Apr 16, 2024
New and clean hotel. Large 55in TV. However, the breakfast area was too crowded because of the small space. 9/10
Response from Property: Dear Guest, Greetings from Holiday Inn Cebu! Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,
Avalung
1 King Bed Standard
Stayed in Apr 2024
Friends
10 Reviews
3.2
/5
Posted on Apr 5, 2024
The room was small and a bit depressing. The price was relatively high. The wardrobe in the room was terrible and it was easy to hit your head.
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Response from Property: Dear Mr. Avalung, Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations. Please accept our apologies for any inconvenience you encountered with our amenities and room size. We highly appreciate your feedback and we look forward to welcome you again in the future. Best regards,
Guest User
2 Twin Beds Standard
Stayed in Mar 2024
Friends
17 Reviews
4.0
/5
Very Good
Posted on Mar 27, 2024
As expected from a holiday chain, the facilities were neat and the accommodation was clean and in good condition. The location of the accommodation was less than a 10-minute walk from Ayala Mall, so it was great for having dinner, playing, and shopping. The view from the room was as far as Mactan Airport and the sea, so it was also good for a staycation. The only thing that bothered me was that a little after 6pm, the doorbell rang in the room, so I went and asked who it was, and communication was difficult in the process, but suddenly the door was opened. It was a hotel staff member wearing a hotel uniform. He looked a little embarrassed and asked if I needed water. He gave me two bottles of water and left. I don't know what happened, but they didn't provide room service and didn't make any inquiries. It made us anxious that Steph opened the door with the master key even though there were customers inside. Since I left all my valuables at the hotel, I was worried about going out. Since it was a holiday name, I didn't pay any attention and just passed on it, but I think this part definitely needs to be improved. The hotel reception is so friendly that I feel like this is even more disappointing.
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Response from Property: Dear Valued Guest, Warm greetings from Holiday Inn Cebu City !Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition encourages us to continually strive for improvement in every possible way. With regards to your staff concern , we would like to extend our sincere apologies for the inconvenience you have experienced. We will promptly investigate and address this matter to the team to ensure that our guests' comfort is not compromised in the future. Please know that your feedback is extremely valuable to us. We appreciate the feedback we receive from our guests, as we use this information for the continuous improvement of our hotel.We eagerly anticipate welcoming you again in the near future.Best regards, Katrina GerbabuenaDuty Manager
소영
Standard
Stayed in Mar 2024
Friends
1 Reviews
5.0
/5
Outstanding
Posted on Mar 27, 2024
Perhaps because it was a newly built hotel, it was definitely clean. The room was large and the bathroom was comfortable. The breakfast was good, and it wasn't bad as it was about 30 minutes to the city tour or airport. It was really close, about a 10-minute walk to Ayala Mall, and best of all, there was a 24-hour 7-Eleven on the first floor, so it was very easy to use. Grab and call taxis were also good. I caught it and had a great late-night snack using the delivery k app. I highly recommend it if you are planning to stay in the city. (However, there is a smoking room in the parking lot on the 3rd floor, and there are many people drinking, so if you are a woman, please do not go alone and be sure to accompany your group.)
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Response from Property: Dear Valued Guest, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition on our facilities such as bathroom, breakfast offerings, our location, encourages us to continually strive for improvement in every possible way. With regards to your concern on our designated smoking area at the third (3rd) floor, we would like to extend our sincere apologies for the inconvenience you had experienced. We will promptly investigate and address this matter to our security team to ensure that our guests' comfort is not compromised in the future. Please know that your feedback is extremely valuable to us. We appreciate the feedback we receive from our guests, as we use this information for the continuous improvement of our hotel. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager
Guest User
2 Twin Beds Standard
Stayed in Mar 2024
Business travellers
9 Reviews
5.0
/5
Outstanding
Posted on Mar 26, 2024
房間衞生乾淨,是新開不久的酒店
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Response from Property: Dear Valued Guest,Warm Greetings from Holiday Inn Cebu!Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your recognition of our efforts encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards, Katrina Gerbabuena Duty Manager
RAYMOND KWON YOUNG
2 Twin Beds Standard
Stayed in Mar 2024
Business travellers
15 Reviews
4.2
/5
Very Good
Posted on Mar 12, 2024
Loctaion is nice and hotel is very new. Food at the hotel's only restaurant is all right, although not great, and the service is also a bit slow. However, there is a problem with their TV system: First of all, the satellite dish is not working properly, and so there is no satellite TV to watch, and then another strange thing is that the TV in the room would somehow turn itself on suddenly from time to time----including at 03:00 in the night! I have stayed at the hotel for a total of 3 nights, and this has not stopped throughout my stay.
Response from Property: Dear Mr. Raymond, Warm Greetings from Holiday Inn Cebu City !Thank you for your recent stay with us and for sharing your feedback. This will help us strive for improvement in every possible way. With regards to the restaurant and the service of our staff, we sincerely apologize for we fell short of your expectations in this area. Rest assured that your comments have been noted, and we will promptly address this matter to ensure that our guests' comfort is not compromised in the future. As for the television , we are very sorry for the inconvenience caused, please be assured that we are in the process of negotiating with other suppliers to address our issues with cable tv and the intermittent connection.Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We eagerly anticipate the chance to welcome you back soon for us to showcase the improvements we have made.Best regards, Katrina GerbabuenaDuty Manager
Guest User
2 Twin Beds Standard
Stayed in Mar 2024
Family
9 Reviews
4.7
/5
Amazing
Posted on Apr 24, 2024
地點很好, 去附近的mall都好方便
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Response from Property: Dear Valued Guest, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition on our location and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards, Katrina Gerbabuena Duty Manager
Guest User
Standard
Stayed in Feb 2024
Couples
3 Reviews
4.7
/5
Amazing
Posted on Mar 1, 2024
friendly smile delicious breakfast clean swimming pool neat cleaning 100% satisfaction
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Warm Greetings from Holiday Inn Cebu!Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your recognition of our efforts encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards,Katrina Gerbabuena Duty Manager
kennethchoi
1 King Bed Standard
Stayed in Feb 2024
Family
1 Reviews
4.7
/5
Amazing
Posted on Feb 27, 2024
The hotel is far away. Ayala Mall. Seven minutes walk, very convenient. The staff in the store are helpful and smiling, which is Filipino nature. This is my second time staying here and I will again.
Original TextTranslated by Google
Response from Property: Dear Mr. Choi, Greetings from Holiday Inn Cebu! Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,
Guest User
2 Twin Beds Standard
Stayed in Feb 2024
Family
7 Reviews
5.0
/5
Outstanding
Posted on Feb 19, 2024
new and great swimming poo, the room may too small compare with other holiday inn .
Response from Property: Dear Guest,Greetings from Holiday Inn Cebu!Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,
Guest User
2 Twin Beds Standard
Stayed in Feb 2024
Family
3 Reviews
4.5
/5
Great
Posted on Feb 18, 2024
convenient! Health: good service attitude
Original TextTranslated by Google
Response from Property: Dear Guest,Greetings from Holiday Inn Cebu!Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,