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Recommended Castle Hill Hotels

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Peppers the Hills Lodge
4.3/584 Reviews

Peppers the Hills Lodge

Castle Hill|1.09km from Artsy Living Wall Art Paintings Mirror Store in Sydney
25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

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Reviews for Castle Hill Hotels

Searching for hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney? Compare room rates and reviews to find your ideal stay.
Quest Castle Hill
3.8/570 Reviews
The location of the hotel is quiet and the rooms are clean and comfortable. Within 10 minutes drive to the Castle Tower shopping center, not far from the Hills Showground subway station, satisfied!
Peppers the Hills Lodge
4.3/584 Reviews
25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!
Mantra Castle Hill Sydney
3.8/53 Reviews
The service of the staff is really nice and helpful. Unfortunately the apartment is a bit old and the sofas were worn out. It does have everything so you can do everything in the apartment. Dishwasher, clothes washer and dryer, free car parks and wifi. You could also book connecting rooms as well if you want to travel with family. Location wise, you should have a car. Walking to the bus and metro is annoying. Just a few minute drive and you would get to the metro, shops, pubs, bowling. For the price, the place is alright.

Frequently Asked Questions

  • Which hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney are the most popular?

    Peppers the Hills Lodge,Mantra Castle Hill SydneyandQuest Castle Hill are some of the most popular hotels.

  • What hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney offer breakfast?

    A delicious breakfast is a great way to kick start your day. If you want to stay at a hotel with breakfast near Artsy Living Wall Art Paintings Mirror Store in Sydney in Castle Hill, consider Peppers the Hills Lodge,Mantra Castle Hill SydneyandQuest Castle Hill . Be sure to book these popular hotels in advance!

  • Which hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney have free Wi-Fi?

    Whether you're travelling for business or leisure, Wi-Fi is an essential. Peppers the Hills Lodge, Mantra Castle Hill Sydney and Quest Castle Hill are all popular hotels that have free Wi-Fi.

  • Which hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney have gyms?

    Since staying fit is important to a lot of guests, it's no surprise that gyms can be found in many hotels. Peppers the Hills Lodge,Mantra Castle Hill SydneyandQuest Castle Hill are some popular hotels with gyms.

  • What are some accessible hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney?

    Peppers the Hills LodgeandQuest Castle Hill are popular accessible hotels.

  • What hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney have non-smoking rooms?

    Many guests care about the quality of the rooms they stay in and want to ensure that their rooms have fresh, clean air. Peppers the Hills Lodge,Mantra Castle Hill SydneyandQuest Castle Hill are all popular hotels with non-smoking rooms.

  • Which popular hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney have parking?

    If you're planning on driving to Artsy Living Wall Art Paintings Mirror Store in Sydney in Castle Hill, why not stay at Peppers the Hills Lodge,Mantra Castle Hill SydneyandQuest Castle Hill ? These are all popular hotels with parking lots.

  • What hotels are recommended near Artsy Living Wall Art Paintings Mirror Store in Sydney?

    If you're having a hard time choosing a hotel, consider staying at Peppers the Hills Lodge,Mantra Castle Hill SydneyandQuest Castle Hill , these hotels have great reviews. Be sure you book early!

  • Which popular hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney have pools?

    Summer is a great season to take your kids or family on a trip to Artsy Living Wall Art Paintings Mirror Store in Sydney in Castle Hill. Peppers the Hills Lodge is a popular hotel with a pool.

  • What popular hotels near Artsy Living Wall Art Paintings Mirror Store in Sydney have restaurants?

    If you like the idea of sampling local flavours while travelling, consider staying at Peppers the Hills Lodge . There are plenty of restaurants that serve local dishes near the hotel.