NH Collection New York Madison Avenue

NH Collection New York Madison Avenue Reviews

NH Collection New York Madison Avenue

22 E 38th St, New York, New York State, 10016View Hotel Details
NH Collection New York Madison Avenue
NH Collection New York Madison AvenueNH Collection New York Madison AvenueNH Collection New York Madison Avenue
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NH Collection New York Madison Avenue Guest Reviews

4.1/5
Very Good
110 reviews
Verified reviews
Location4.1
Amenities4.1
Service4.0
Cleanliness4.1
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All reviews(110)
Positive reviews(8)
Reviews with photos/video(3)
Negative reviews(2)
Tracy
Stayed in Apr 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Apr 8, 2024
The hotel staffs are Friendly & good service , room is clean , very great location! However the room is quite small it’s suitable for 2 pax and a bit over price . Overall I was satisfied with our stayed .
Sally
Premium Triple Room
Stayed in Oct 2023
Business travellers
3 reviews
4.0/5
Very Good
Posted on Nov 1, 2023
Overall we are happy to have found this hotel. They are spacious compared to other in NYC. 3 single beds stated in the website because 3 of us so it's just nice to book. However, when we checked into the room the hotel provided us with 1 queen bed and 1 sofa bed. Inaccurate information given.
Response from Property: Dear Guests,Thank you for choosing NH Collection New York. We're delighted you found our spacious rooms appealing. Apologies for any confusion with the bed arrangements. Your feedback is invaluable, and we'll work to ensure accurate information in the future. We look forward to making your stay even more enjoyable.Best,Fredrick JonesGuest Relations Manager
Guest User
Stayed in Feb 2022
Business travellers
4 reviews
4.7/5
Amazing
Posted on Apr 2, 2022
Great stay, great price! Amazing bed
Response from Property: Dear Guests,Thank you for your positive feedback! We're delighted to hear that you had a great stay, found our pricing favorable, and enjoyed our amazing beds. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back in the future.Warm regards,Fredrick Jones Guest Relations Manager
Guest User
Premium Double Room With City Views
Stayed in Dec 2023
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Jan 5, 2024
It's a hotel with a good location. The room is not big, but the layout is very reasonable. It's only a few minutes' walk to the Empire State Building and Times Square. It's very convenient to travel.
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Response from Property: Dear Guests,Thank you for choosing NH Collection New York! We're pleased to hear you found our centrally located hotel convenient for exploring iconic landmarks. Despite the room size, we're glad the layout met your expectations. Looking forward to hosting you again soon.Best,Fredrick JonesGuest Relations Manager
DavGao
Premium Double Room With City Views
Stayed in Nov 2023
Solo travellers
9 reviews
5.0/5
Outstanding
Posted on Jan 9, 2024
18 years old and above can stay, good reviews. I was assigned a corner room on a high floor, so I can see the north and east views. The room is very new and clean. The atmosphere in the lobby is very good, and there was also a jazz show in the restaurant bar
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Response from Property: Dear Guests,Thank you for choosing NH Collection New York! Delighted to hear you enjoyed the corner room with stunning north and east views. We're thrilled you found our atmosphere appealing, and we hope the jazz show added to your memorable stay. Looking forward to hosting you again soon.Best regards,Fredrick JonesGuest Relations Manager
Sandro
Deluxe Twin Room With View
Stayed in Dec 2023
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Dec 21, 2023
Top location, top hotel, top entertainment program every evening with jazz!
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Response from Property: Dear Guests,Thank you for choosing NH Collection New York! Thrilled to hear you're enjoying our top location and hotel. Delight in the nightly jazz entertainment – we aim to make your stay truly exceptional. Looking forward to ensuring you have a fantastic time!Best,Fredrick JonesGuest Relations Manager
Guest User
Premium Double Room With City Views
Stayed in Mar 2023
Travel with friends
27 reviews
5.0/5
Outstanding
Posted on Mar 29, 2023
The location is perfect, next to the Empire State Building, next to Fifth Avenue, next to subway lines 4, 6, and X, the surrounding is very convenient, there are supermarkets, restaurants and shopping malls. The airline's first choice, we met two flight crews when we checked in on the same day. The facilities are very new, the service is thoughtful and upscale, and the bar and restaurant on the first floor are complete. The only downside is that there is no free laundry 😂
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Response from Property: Dear Guest,Thank you for choosing NH Collection and for taking the time to share your wonderful feedback. We're delighted to hear that you had a fantastic stay with us.Our location near the Empire State Building and Fifth Avenue, as well as the convenience of nearby subway lines and amenities, is indeed a significant advantage for our guests. It's great to know that you found our facilities to be modern and our service thoughtful and high-end.While we do not have a free laundry room, we do offer laundry services for our guests' convenience.We hope to welcome you back on your next visit to New York City, and we'll do our best to make your stay just as enjoyable as this one.Warm regards,Fredrick JonesGuest Relations Manager
Taotieshizi
Premium Double
Stayed in Jan 2024
Family
23 reviews
4.5/5
Great
Posted on Jan 10, 2024
The location is very good and the environment is good.
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Response from Property: Dear Guests,Thank you for choosing NH Collection New York! We're delighted to hear that you enjoyed the prime location and pleasant atmosphere. We look forward to welcoming you back soon. Warm regards,Fredrick JonesGuest Relations Manager
Guest User
Stayed in Jun 2023
Couples
22 reviews
2.7/5
Posted on Jun 28, 2023
The room is relatively small, but hygienic and clean. What is rare is that a large bottle of mineral water is also given to make capsule coffee, which is well received. But it needs to be emphasized that the counter staff at the front desk of the store lack the basic quality of service staff, and their speech and work attitude are extremely unfriendly, and they seem to treat Chinese people differently on purpose. If the service rating is negative, I will give them a review. Express strong dissatisfaction with his behavior here! Will never live in this hotel again!
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Response from Property: Dear Guest,Thank you for choosing NH Collection for your recent stay. We appreciate your feedback and are pleased to hear that you found the room to be hygienic and clean. We also take pride in offering amenities like a large bottle of mineral water for capsule coffee, which we're glad you enjoyed.However, I am deeply concerned about your experience with one of our front desk clerks. I want to sincerely apologize for any unfriendly or disrespectful behavior you encountered. This does not reflect the level of service we aim to provide, and it's certainly not indicative of our values of inclusivity and respect for all guests.Your feedback is extremely valuable to us, and we will use it as an opportunity to improve our service and ensure that all guests are treated with courtesy and professionalism, regardless of their background. Please reach out to directly at the hotel as l would like to personally apologize to you and gain more Knowlegde of what transpired so that we can address it properly I understand your dissatisfaction, and I hope you might consider giving us another chance in the future. We would love the opportunity to provide you with a more welcoming and enjoyable stay.Warm regards,Fredrick Jones Guest Relations Manager
Guest User
Premium Double Room With City Views
Stayed in Jun 2023
Business travellers
9 reviews
1.0/5
Posted on Jun 30, 2023
Non-refundable deposit, rubbish hotel
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Response from Property: Dear Guests,I'm deeply sorry to hear about your disappointing experience during your stay at NH Collection Madison Avenue. Your feedback is of great concern to us, and we sincerely apologize for any inconvenience you faced.Regarding the deposit, we understand the importance of a swift resolution. Please reach out to me directly at the hotel and l will do my utmost to assist you in resolving this matter promptly.Do note that it can take 7-10 business days for the deposit to reflect in your account due to processing times, although we understand the frustration this may cause.We genuinely appreciate your feedback, as it helps us identify areas for improvement. We hope that you might consider giving us another chance in the future to provide you with a more positive and enjoyable stay.Warm regards,Fredrick Jones Guest Relations Manager