Castle Hill Hotels & Accommodations

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

The service of the staff is really nice and helpful. Unfortunately the apartment is a bit old and the sofas were worn out. It does have everything so you can do everything in the apartment. Dishwasher, clothes washer and dryer, free car parks and wifi. You could also book connecting rooms as well if you want to travel with family. Location wise, you should have a car. Walking to the bus and metro is annoying. Just a few minute drive and you would get to the metro, shops, pubs, bowling. For the price, the place is alright.

The location of the hotel is quiet and the rooms are clean and comfortable. Within 10 minutes drive to the Castle Tower shopping center, not far from the Hills Showground subway station, satisfied!

very good room arrangements - definiely will use the property on our next visit to Sydney. the fact that there were two bathrooms fpor two bedrooms was excellent. the set up of all rooms was good quality - the appliances were good quality and easy to use.

The wooden floor is very noisy. Every Time someone walk down the stairs it makes sound.other than that very nice room and bed and clean toilet too.location is very convenient. 7min from the train station.close to supermarket and some nice restaurants.

We stayed in a family room prior to a game at the Olympic Stadium. The facilities were dated but clean. Unfortunately, though, our room smelled quite strongly of cigarette smoke. Our room faced Paramatta Road, so it was noisy and bright, but the block out blinds help a bit. The shared bathrooms were OK. There is one room for the women that has a toilet, shower, and sink. The other option is an area with 2 toilet stalls and a shower over tub with no walls or curtain and a window that's permanently open, so I imagine that would be cold in the winter.

The check in process was a bit overwhelming, the room has obviously had many DIY repairs, I would not employ that handyman. It was clean and well equipped.

If you stay for 3 days or more, you must choose an apartment, which is more cost-effective than a king-bed room. The apartment has a large area, 2 bedrooms, 2 bathrooms, and the kitchen is very complete. If you need to buy your own spices for cooking, there is an Asian supermarket a few hundred meters away, which is very convenient for purchasing. There is a balcony where you can see the beautiful night view is great for people who travel for work to have a washer dryer

Great Location - lovely sized apartment's - comfortable bed The only downside which is no fault of this establishment is there is several construction sites happening around the building - and it is very noisy

The room was pretty good, the location was close to dfo, convenient for shopping. The hotel has a large free car park. The room is also relatively large, the room price is not expensive, and you are very satisfied with your stay. I will consider rebooking next time.