Casino Hotels in Genting Highlands

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

The hotel doesnt have a gym, spa or a pool… quite disappointed. The services in the bar and restaurant did not exceed expectations. We also noticed that the public areas were often not well maintained or dirty. However, most of the lobby staff was friendly. We love the carefully made bed and the amenities offered in the room.

We stayed in this hotel for three nights. On the first night I noticed that the toilet was plugged. The repairs were not much improved. The room was changed the next morning. The toilet was fine, but the bathroom shower was very slow. The room we checked in was a bit different from the photo we made when booking on trip.com

You have to take a bus to go to Genting.

1) Staff only has one stock excuse ”I'm sorry, we do not provide that XXXX” Excuse me, I have 3 rooms booked, all the same type. 2 of them have a desk chair, are you telling me by some miracle my one room is not supposed to have one? 2) Housekeep and maintenance is slipshod and shoddy at best. Rooms, indeed the whole hotel smells musty. 1 of our 3 room doors can't lock properly. Rooms not cleaned properly, evident dust/black mold everywhere. 3) Beds are from a bygone age with springs that have given up and not trying to even pretend to provide support. Paying 4 Star Pricing for 2 Star quality and service. Don't stay here, it's not worth the aggravation.

It was a great stay. The unit provided more sleeping space compared to other units and its good value for the money 👍🏻

It's the best and comfortable. very satisfied and very spacious. suitable for families.

Best location n view