Hotels near Sephora La Isla 2 in Cancun

Overall this is a decent resort with a good amount of entertainment for a younger crowd. There are lots of options for dining but if you spend your time in the buffet, the options will get a bit repetitive and are lesser in quality. There are different shows and parties each day with a new theme to keep things fresh. The staff are nice but do expect to wait in a line for drinks at most any of the bars. The rooms were clean but are beginning to show a bit of their age. Check in was smooth and checkout was even easier. They do offer Covid testing if that is something that you will need but be sure to book when you arrive as time slots can fill up quickly. Overall, the strong points of this hotel are the massive and beautiful pool, a long and well maintained beach, many options for dining, and a fun and active a**osphere.

I booked this hotel room on Hot Wire. I recognized the hotel picture from a previous search on a different site. I believe the other site had it listed for $96/night, but on Hot Wire I paid $65/night, for 5 nights. In addition to the hotel cost I paid $15 in taxes. I was super excited about the deal I got. Well, was I surprised when I got there. The amenities list on Hot Wire included Wi-Fi, but the room was not equipped with Wi-Fi. However, there was Wi-Fi in the common areas i.e., the pool area and an area they call El Jardin (the garden). Hot Wire never said the room includes Wi-Fi, but it would have been nice to know upfront. I believe it was neglectful on their part. I needed to be connected for work on a couple of days. If I would have known I wasn't getting access to Wi-Fi in my room I would have not booked a room elsewhere. Luckily for me Dolores, who appeared to be the reservations/reception manager put me in a room that would most likely get a Wi-Fi signal, and it did. I was placed in room 3104 and was able to connect to the pool area Wi-Fi from my room, most of the time. Thank goodness for Dolores. When I read the reviews on Tripadvisor I called in advance to voice my concerns about the Wi-Fi. (Thanks to all of you who mentioned that in your reviews.) It was imperative that I have a Wi-Fi connection. She said she would take care of it and she did. Thanks Dolores and Crew. Dolores and her team were kind, professional, friendly and knowledgeable. I did have a problem with the AC - it was too noisy. Also, there was a leak coming from one of the light fixtures in the bathroom (pics). I called the reception desk and they came in a matter of minutes. Honestly, it was less than 5 minutes for both instances. The customer service was phenomenal. Unfortunately, the rooms were not. My room was a standard room. I got what I paid for. It had everything I needed; clean room, fridge, AC, clean towels and linens every day, great pool and beach view and a great attentive staff. My only disappointment was the Wi-Fi, oh and did I mention I had no TV. Now, I don't go on vacation to watch TV, but on this particular trip it would have been nice to have the option, due to all the rain. It rained practically everyday thanks to hurricane Agatha. TV was another amenity Hot Wire had listed. NOT TRUE.. And it wasn't due to the weather. You see, I met a lovely couple at the Hotel and they had great internet and TV connection. Their room was equipped with a working TV and a modem/router, which both worked so that got me thinking, 'WTF is going on?' I thought about the reviews I read on Tripadvisor and Google and I couldn't understand why they were at both ends of the spectrum and I started to ask around and found out why. The building itself is composed of 4 other ”administrations” as per the staff. Some rooms have been upgraded and modernized while others have been left in their original state with a few minor upgrades,

something terrible I was with my husband for 3 days, unfortunately it was not possible to cancel the booking, air conditioning on the floors does not work the hotel in the lobby looks great if you go to the 1st or 2nd floor it smells so damp that you can't stand the smell, the same smell is in the room . saving on air conditioning they spoiled the whole beautiful hotel as carpets, curtains and furniture dragged with damp.Our first room smelled so bad that it was impossible to sleep in it, on the second day we got a second room with a fridge full of sand and hair, sand in the bathroom, we didn't have any more strength to admonish, we just left the hotel the next morning. If you land in Mexico early in the morning forget you will get a room for 3 even if it's vacant and your status is titanium.At breakfast there were no plates of coffee cups, point 10 they even took water which is insane at these temperatures. very low level of service! ar the hotel really and the rooms are beautiful! It's just a pity that the staff doesn't know how to take care of it! Staff very rude!

We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.

We spent 10 magnificent days at the Grand Oasis’s Resort at the Pyramid Cancun at the beginning of June with friends, our trip was truly wonderful. We had a fabulous room with an amazing view, very clean and comfortable. The staff were friendly and helpful we could not fault the hotel in anyway. The minibar was replenished daily by Rodmso Rodrigues Diaz who was always smiling and very friendly. The waiters/waitresses serving us daily were so friendly and helpful and again always with a smile. Judith Betel, Daniela Portilla and Janet Anzures were also very helpful and polite always willing to assist in anyway they could. It was really nice to see managers walking around the site very smartly dressed and always willing to help or assist in anyway and in particular we would like to thank Robin who was very professional and well spoken he made our stay at the Grand Oasis truly exceptional. We will always remember this amazing holiday and definitely book again. Thank you Grand Oasis Jude & Bernadine Singleton June 2023

The service is very good, the room is clean, but in Latin America, you need to get toothbrush and toothpaste by yourself and the front desk. Great value for money. Restaurant prices are a little high, but delicious. The taste is good, and the cost of a dinner for two is about 300 US dollars

Hotel environment is good! Meals are still ok! There are 4 restaurants in the evening! 3 to book! There are 6.7 at noon, no reservation! Breakfast two restaurants! Room service actually needs to charge 5 US dollars per service fee... There is no welcome drink when you stay! Did not introduce it! Feeling less enthusiastic...

This place is perfect relaxing luxury. The Mexican sun, incredibly friendly staff who treat each guest with kindness and humor, choice of 3 restaurants and a little convenience store. The food is good (especially the sportsbar—Baja tacos are amazing!), choice of pools and a whirlpool. It is clean and well-maintained. Be sure to get a massage from Liliana (5stars) on the beach or in the cool indoors. (Thank you Liliana and Claudia…it was amazing!) We had most meals and drinks at tiki hut with Manuel serving drinks and recommending menu items. They will also bring food to your lounge chairs. The activities crew are engaging and fun with Guillermo, Ivan, Ana—we attended the guacamole class, margaritas, ceviche, bingo, name-that-tune, water exercise. Lots of fun without pressure to join. The other guests adopt the tone set by the staff—friendly, welcoming. This has become the vacation I’ll measure all future vacations against. 10/10 would recommend. I will be back!

First, it’s important to recognize the property has two sides. One side has hotel rooms managed/cleaned/maintained directly by the hotel itself, the other side is apartments managed/maintained by individual owners. I stayed on the apartment side and it was mostly fine, though absolutely unremarkable. If your staying on the apartment side (e.g. you found the rental on booking, Airbnb or similar), you should pay more attention to the reviews attached to that specific listing. If the owner of your apartment takes care of the place, you’ll be fine. Here’s are the pros and cons for the property itself. Pros - excellent service from beach bar staff - decently strong drinks for 4$ USD each - decent location (right on the beach; but far enough from the party zone at Punta Cancun to get some R&R) - good price Cons - Website advertises a pool bar; but I never saw it open, stocked or staffed - the food is basically a crime against humanity. Chicken and beef were always dry and tragically under seasoned. “Cheese” is the bright orange abomination most Americans call nacho cheese. Tortillas served without a hint of charring/browning. Stale tortilla chips. No beans anywhere. Have literally got better “Mexican” food from Taco Bell. - building is old. Fridge didn’t really ever get cold, hot water never really got hot. Dangerously outdated wiring that requires you to plug 10 different things into a single outlet. - definitely saw a few roaches and ghost ants were everywhere. Not lord of the flies level bad, but they’re present. For context, I saw maybe 2-3 roaches during a week long stay. - weirdly uncomfortable chairs everywhere. Beach/pool loungers were super thin; no padding, with hard plastic bars right where the butt sits. Chairs in the beach bar are wood; also no padding, and awkward design. Not a deal breaker but it doesn’t really make you want to get comfortable and spend a few hrs drinking in a rock hard chair. On the plus side, there was never any competition for a chair. - not many restaurants or other non-resort businesses nearby. Do yourself a favor and go into town for groceries. Otherwise, your only other option for late night munchies will be the convenience store 5 minute walk up the road. It’s called Oxxo, and it’s basically Mexico’s 7-11 but better because it sells real freshly made food at all hours. - security guards need to chill. After about 10/11, they routinely patrol the property to stare down any guests who happen to be enjoying a cool night in refreshing sea breeze. In short, if your favorite bar back home has a sports theme, a crowd of regulars, or is a hole in the wall, you’ll be perfectly happy here. However, if you’re the type of person who only eats out at restaurants with waiters, you might want to stop being so cheap and spend a little more money. For this price, you’re just not going to get a luxury experience. However, this is Mexico. When you have a good drink, a great view in a safe area and are surrounded by peop

I enjoyed this hostel a lot! It had a nice vibe and the people were very accommodating! It was also colorful and I liked the people and the common areas. The hostel was chill but fun at the same time!