Ibis Cali Granada

Everything was peachy except my room was the last one on the floor so the WiFi was weaker

Good, clean hotel

I called the front desk asking for more toilet paper and they never brought it to me. In the restaurant they only sell sodas, not natural juices. The next day I realized that I was missing $300 thousand Colombian pesos, I called to see if they could help me find them and they told me to give them an hour and they would call me back with an answer, in fact they never called me, I called again and they They told me to give them an email to contact me and three days later no one has contacted me.

Hotel was on a great location, in the middle of the city. The rooms were nice and comfortable. I felt safe and the staff were always nice and helpful.

I found this hotel last minute. I found out a few things could have been improved upon but this hotel was priced well and fit the description of exactly what we needed. Ibis is located in Granada which is safe and close to many attractions. The staff was very friendly and did their best to speak to me in English as I did my best to speak to them in Spanish. We checked in without a problem. One thing that I liked was that we needed the room key to activate the elevator. That and the security guard who is always at the front made the place feel safer than it already was. Our room was number 560. It had hot water which was great and the AC was the best I felt in Cali. The bed was comfortable but I didn't enjoy the pillows as they felt like they were full of air. We had a broken toilet that would run forever unless we pulled the lever back up. The safe was also broken which made me slightly uncomfortable to bring up at the time and also uncomfortable to have housekeeping come in. The TV would not work on any input. The hotel is kept well overall so I don't doubt that these things will be fixed soon. The room was small but nice and housekeeping did a great job with it. I've been at my fair share of hotels and it seems a little odd that there is no refrigerator or coffee machine. My drinks got warm pretty fast. I still found the room to be of great value withoit these things, especially on new years. The resturaunt was comfortable and pretty good as well.

When we arrived to the hotel, our room was cancelled, because the decided to provide our room to an sports team. My wife is pregnant and they didn't even assist us on looking for a room. Worst experience ever!