This is quite a mixed review. I don’t usually leave reviews, but I feel like I need to for this hotel. We stayed for 10 nights at the end of April with our 6 month old baby. Unfortunately baby caught this sickness bug, and we needed medical attention. Then it passed on to me and hubby. It seems this was going round the hotel at the time (couldn’t have been good poisoning as baby wasn’t on solid food at this point). So that was 3 days stuck in the hotel room. On arrival, phone was not working in room and aircon was playing up. So had to go back to reception as couldn’t phone them! Someone came up, messed about with phone and said they’d fix it later. The air con was sorted. Came back after evening meal and it wasn’t fixed, but the bed was pulled out and all the wires left exposed. Also kettle wasn’t working, so went back to reception to request a new one, as needed to feed baby. A new kettle was brought to us, but the lid was broken. Next day, we went to get beach towels, told there was none and to wait delivery. So we used our room towels, which were then not replaced. Had to go back to reception because the phone didn’t work! That night, we could not turn the lights off in the room at 10pm. We couldn’t get the baby off to sleep. Back down to reception as phone didn’t work. Staff came up, also couldn’t turn it off, so unscrewed the bulbs and it was left like that the whole holiday. Food. The staff in restaurant were lovely, quick with drinks orders and clearing plates. The food was not too bad, warm generally, but we did come across some raw meat. I did see a fair few people using the microwave to heat their food (surely this is not acceptable for a 4* all inclusive?!). No fresh orange juice. Fruit was tinned, which i also think is poor for a 4*. Food was quite repetitive. I had had enough by the end of the holiday, and really was not looking forward to going down for meals 3 x a day. The cava, wine and whiskey were pretty decent in all inclusive. I personally wouldn’t say this is a 4* hotel.