We went to the Medieval Dinner Banquet and we couldn't be any unhappier. It was terrible and unsafe in every possible way.Squeezed like sardines and not able to even eat the food we were served. From a health and safety, fire hazard and COVID-19 point of view , it was absolutely digraceful- a tragedy waiting to happen. We were crammed up, invading any idea of personal space just because the place was "overbooked" and they didn't have any other choice but to cram us like sheep. When I explained the manager that there was no way 4 people were going to fit in a space of not even 2 people, I was told " there is nothing I can do. My boss won't understand that and I can't do anything". The temperature in the room was over 35 degrees. No ventilation whatsoever and it was only towards the end of the evening they opened a door , which happened to be the door that we were supposed to exit through. I have never ever in my life seen anything as bad as this. Even the water we were given was warm. Absolutely disgraceful for a place that has a reputation to just cram over 200 people in the space that was supposed to hold not even half of that. I understand everyone wants to make a profit as quickly as possible, but this is beyond anyone's nigh**are of how an evening could turn out. We didn't even have space to eat. I asked for a chair as I was getting claustrophobic and my husband couldn't even catch his breath and we were told there's none and no space was available to put any additional chairs. To have spent 300e for this is the biggest mistake ever. The organisers should be ashamed of themselves. No customer service on behalf of the evening manager and absolutely no understanding. Nothing. Just chat back and point blank refusal. Blaming someone else that was in charge of organising the sitting. I am a medical professional and never ever have I felt so unsafe, uncomfortable and humiliated in my own life. I hope people learn from my experience and avoid this as much as possible until these kind of dangerous situations get some sort of resolution. Nothing would ever convince me to go back here. Ever. Shameful and humiliating.