Courtyard Bloomington

Great staff,your greeted as you walk in and feel at home. Staff went the extra mile and allowed my son to practice for his Tuba Audition. Two thumbs up to this location.

With the rate of the room charge we were surprised that try also charged for parking in an open lot. Also no daily housekeeping or towel replacements.

Everything was great. Nice sized room, clean, and comfortable beds. Only one suggestion, on a cold day, the hot tub was just warm, not hot!

My family amd i wore very satisfied woth our stay. Staff was super nice and helpful. Will always pick marriott when in town.

Came just to swim and use the hot tub. Had a great time! Hot tubs jets aren’t really working but everything else was great.

Seemed to not have many employees to ask for help . They charged 10.00 to park in a asphalt lot next to hotel ungated no cover . Elevators are nosiy . Charge for coffee in the lobby. Only breakfast was alacart . Only seen 2 employees. Felt weird.

Rooms are tired and in need of a refresh. The Euro style bathroom faucets were horrible. No free breakfast and they charge you for parking.

I arrived at the Courtyard on Tuesday, September 19th for my stay. After I checked in, I proceeded to my room and I noticed the room was a double queen bed, which I didn't select when I paid for the room. I chose the king bed because I didn't need two beds. I told the front desk clerk a male with dark hair and glasses, that this was different from the room I paid for, and I showed him the room details on the ********** app. I asked what happened and he left the desk and proceeded to talk to the manager in the back office (I never actually saw the manager, but that is what he told me) and when he returned he stated, "The manager said we overbooked the rooms, which is why you were given a double queen room." I asked him how would I be compensated for the room change and he told me to reach out to ********** and have them contact the Courtyard. Well, I headed back to the room and called **********, where I informed them of the situation and ********** called the Courtyard, and after speaking with them the Courtyard manager told ********** the double queen room and king room were the same prices, and that I wouldn't receive a price difference. I then told ********** that the prices were different, which is why I decided to pay more for the king room because I didn't need a double queen room. ********** stated this is what Courtyard said and that there was nothing they could do. I was upset because why would the manager lie about the price differences? Shame on them