Guest User
August 16, 2024
We just returned from a visit to the Loire Valley and it would not have been the same without our spectacular stay at Fleur de Loire. This resort is very much focused on gastronomy (as it is chef owned and includes his incredible restaurant - separate review), but the most important aspect of this hotel is that they live and breathe excellence in hospitality. They are a Relais and Chateaux property and they deserve every bit of that distinction. We got off to a very rough start when we arrived after an overnight flight and the room wasn't ready. Completely understandable as we arrived before check in. We were assured that the room was empty and would be cleaned right away, making it available within the hour. We still cannot figure out what went wrong but needless to say we were still sitting (sleeping!) outside their lobby four hours later. While we cannot blame them for not expecting international guests hours ahead of check in time, however, we cannot imagine how it could take over four hours to get one room cleaned, knowing their guests were waiting. No other guests were waiting so we assumed this would be taken care of quickly, but it was not. At this point, we were a little concerned about how this visit would go but I'm happy to say that everyone else at this hotel went above and beyond to make our stay special. From the valet (who apologized for his colleague not being more helpful), to the friendly bartender and most importantly, their AMAZING concierge, Geraldine! I had communicated with Geraldine several times in advance of our visit and she had arranged some lovely activities for us. By far, the highlight of our entire trip was our day with Jean Baptiste, their "cycling guy", who took us on an all day tour of the area with beautiful scenery, tastings at local wineries and inside the forests of the chateaux. One of our best travel days ever! It wasn't just the sights and scenery, Jean Baptiste was the ultimate host (not just a guide, but a host). If you have the time and ability to spend a day with him, you should absolutely do it. Thank you again, Jean Baptiste...we loved our day with you. The food at the hotel is (obviously) spectacular on all fronts. I will submit a separate review for Christophe Hay (incredible, best meal we've ever had) but we ate all our breakfasts and one dinner at Amour Blanc, their other (more casual) restaurant. We enjoyed everything we ate and the maitre d in the mornings was very friendly and a bundle of energy. Do not miss the breakfast - they have everything you can imagine and you will be full for the day! Thanks to everyone who made our stay one we will remember!