The Hoxton, Charlottenburg

very good

Very nice place with a beautiful and stylish lounge and bar area. Great service and outstanding Indian restaurant.

We stayed at the hotel for six nights. I booked a double room with two separate beds. The beds were only 90 cm wide, which is at the limit not a hotel bed. We both experienced almost falling out during the night. There was no automatic housekeeping, but we did ask for it every day and they managed to miss one day. There were no hooks for hanging up towels in the bathroom, which makes no housekeeping abit weird. No changing of bed sheets, which one would expect when staying for six nights. Otherwise, the room size was nice and perfect location. Still, I would expect more for the price.

Well, where to start… 1. We was met by a sweet girl in the lobby, at the first day, where she told us to pay a deposit of 150 euros, that we would get back, after our check out. Which we then did not. Another girl told us, that we had to pay city taxes, which we was not told anything about. Did not see it on their website. When we asked about it, and said it was bad service, she handled that very unprofessionally. 2. Later that day, I heard an employee talking very poorly about a guest to the receptionist. I could hear everything. That is so unprofessional, and I can’t even get my head around, that this is your standard of a 4 star hotel. 3. We also had a very bad experience with a French employee at the bar. Super rude attitude, rolling with his eyes, cause he couldn’t get an order of still water correct. We said it 4 times. Don’t be angry at us, for not listening. Don’t be in a service business, if you don’t like to please your guest. 4. The breakfast out first day, was excellent. It was buffet and very delicious. But all the other days was a morning restaurant with orders. I waited 30 minutes to get an order in. And 15 before I got my order, I finished it without any tea, water, juice - the girl went around with water for everybody besides me. My drink orders came when I had eaten my breakfast. 5. The rooms, doesn’t get clean enough. Finding others hair at the headboard, a dirty carpet. I respect that your bed sheets doesn’t need to be changed every day, but some nights was quite warm. (And not every country a used to air conditioning, so we sleep with windows open). 6. The lobby is beautiful, and a good bed, but that’s all there is to say if nice things. You really need to educate the young international staff, how to be service minded. A smile here and there, and eye contact, will goes a long way for the guests. Unfortunately because of such a rude attitude and bad service, we will not come back, nor recommend this hotel for anyone.

The interior was very nice! The bed was a gift and the location very good near shops, restaurants and metro. Very nice welcome!!

The customer is left on his own, poor communication, poorly trained service team, does not well either English nor German, price given beforehand per Mail was changed, higher when checking out without a logical explanation, reception team very inattentive ( 5 people turn their back to a new guest …)

I choose this hotel since I had a great experience in Hoxton Rome. Nevertheless I am very disappointed by your client service in Berlin. It was my boyfriend’s birthday trip, so I contacted your staff to prepare a welcome surprise. It was very important to me. I was told “just leave it on us” and that it was already added to my reservation. When we came in, it turned out that it was literally nothing in there. Nothing at all. If I knew it I would prepare something by myself. So here’s an advice, if you’re planning something special you’d better double check if they prepared something or not like in my case. When it comes to the room, it is cosy but quite dirty especially under the bed - there was glass and dust on the carpet.

Room was fine, comfy bed. Very close to shopping and restaurants (Italian down the street was great!). The staff was mostly incredibly uninterested in serving us. We actually walked out of the bar TWICE since staff was more busy chatting to each other…