Hotel Servigroup Castilla

We've just returned home a few days ago. Great hotel and location. Just up a quiet road away from the lively area. The hotel was exceptionally clean throughout with friendly staff. Our room was on floor 8 overlooking the pool. (I had asked for a pool view before we arrived). My husband and daughter had the full English breakfast which they said was great. There was porridge, freshly prepared omelettes, crossaints, toast etc. I'm a veggie and was always something for the evening meal. The puddings were lovely, bread and butter pudding, fruit crumble and custard, ice cream and a variety of cakes. The pool area was really nice and quiet (great bar staff). I must mention the lovely lady Jackie, we had a couple of issues where the room card wouldn't work. Jackie sorted it straight away. We were also given a complimentary room at the end of the day before just before we left. Overall I would recommend this hotel and I would return in the future. Thanks for a lovely stay.

We've just returned from a week here, the hotel was spotlessly clean, I didn't see any areas that needed attention, the cleaners did a great job in both the public areas and the bedrooms. We chose to go full board, plenty of choice at every meal, if you couldn't find anything you liked you must be extremely fussy. Breakfast was exceptional with English back bacon and sausages as well as everything else you would expect, the orange juice was good quality, in many hotels it's like orange coloured water. I was surprised at how hot the food was, usually buffet meals are lukewarm but not here, the waiting staff were friendly and efficient, quickly clearing plates away between each course so the table wasn't cluttered with empty plates. The pool had plenty of sunbeds and no fighting for them, the door opens at 09.00 , hardly anyone sat at the pool so you could follow the sun by moving to a new bed every few hours. I have no idea what the other guests did all day! I would definitely say the hotel is most suitable for the older guest, we are all retired but felt very young compared to most people there. We did have a party of stags for the weekend, it was good to have a bit of life in the place, they were a lovely bunch and friendly, didn't hear anything when they came back from their night out in town. The evening entertainment wasn't to our liking but we don't tend to stay in hotels for the evening preferring to go to local bars, when we returned after our evenings out there would be a lot of guests line dancing. Reception staff were all extremely helpful and friendly, it was lovely chatting to Jackie, she is an asset to the hotel and we discovered she comes from our home town, unfortunately we didn't get a chance to say goodbye as she was on her days off when we left. Overall I would recommend the hotel but not for the younger guest.

This is a lovely hotel and I would not hesitate to rate it with 5 stars, however they were a couple of little things. The aircon in the room was ineffective and just not cold enough for us. The dinner offering was not great, I don't want a stew and Brussels sprouts when I'm on holiday. We managed to get something but we felt the choices were heavy with not a big selection. We could see that it would suit an older demographic. However for the price we paid the value for money was amazing. Breakfast had a good selection of hot and cold and was much better than dinner. We did not stay for the entertainment as it was singers and just not our style, however, it looked like it suited other guests. The hotel is absolutely spotless, the cleanest hotel I've ever been to, you could tell as you walked through the front door that it was too a very high standard. The staff are constantly polishing and sweeping up outside, it's really a credit to them. The staff were amazing and all the other facilities and the location were great. It was very quiet, lots of beds and umbrellas, no children running about and excellent music around the pool. The pool was refreshing, and the rear patio area really benefited from long periods of sunshine except an hour in the afternoon when it went behind a neighbouring building, but to be honest that was a good bit of relief. Overall wonderful stay and we will be back.

Lovely Hotel with great staff Fab breakfast and good evening meal . Very Comfortable quiet rooms Would definitely come back. We had rubbish weather unfortunately so only got to sunbathe one day 😑 Evening entertainment not for anyone under 70 but we went out. Not a place for kids more adult only style .very clean everywhere 👌

What a wonderful friendly hotel first time there but certainly won’t be the last , amazing staff throughout the hotel, cannot fault anything, we would like to thank Jackie, Maria , Daniel and Jorge for all their help and advice , when my brother had to be hospitalised and had to have operation and will not forget how caring they all were , would highly recommend this hotel as we have been in many hotel’s in Benidorm, but this is simply the BEST!!!

Fabulous hotel in a great location. Handy for beach, old town and lively bars if you want them, far enough away from them if you don't! Jackie on reception provided the best check in experience we have encountered. Rooms were perfect size with plenty of storage and lovely balcony. Food was excellent, plenty of choice and replenished regularly.

If I could of given a higher rating it still wouldn’t be enough the hotel is spotless the staff can’t be more helpful servigroup must be so proud to have a dedicated team I wouldn’t hesitate about staying at the hotel again well done everyone..

Been to this hotel lots of times. Always good value for money. The hotel is spotlessly clean rooms cleaned every day. A special mention to Jackie will deal with any problems you may have. All the staff very friendly and happy to help. Bob Huddersfield. Stayed late march

Wonderful spotless friendly hotel. I could not find fault in anything and I am hard to p!ease. All the staff were great but I have to mention Jackie on reception. She was so helpful, nothing was too much trouble. I wish every hotel l have been in had a lady like Jackie. Thank you so much