Guest User
October 4, 2022
I have stayed many times in this hotel, every time I went to Benidorm I chose it because of the location and the staff that works there. It has many shortcomings or inconveniences (A.A. hours, old furniture, bathrooms destroyed by use, noisy, stale bread, repetitive lunches and dinners) but due to the staff that works there it is compensated, above all, by certain people at the reception and waiters (Isabel and Ivan ) ....the treatment is friendly and familiar, every time I have gone they have made me feel close and cared for. But this year, being the second time I stayed, I had an incident with a person at the reception called Aaron, nothing at all professional, he was very unpleasant in his treatment and manners, arrogance and defiance. Everything that this hotel has given me over the years this guy has thrown away. I won't stay there again because of it.
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