Guest User
October 2, 2021
Staying during the 11th, very bad experience, it is the first time to write so much in Ctrip for so many years
When booking, I didn’t know that the price does not include hot spring tickets. Other hot spring hotels I have stayed in before are included, and not only the hot springs must be purchased separately, but the swimming pool must also be purchased to enter the swimming pool, which is really weird
I was even more disappointed when I entered the room. As soon as I entered the door, there was a smell of smoke. I opened the windows, the air conditioner, and the door, but it didn't work for a long time. Later, I asked the customer service for an air purifier, and it was on for an afternoon, and it was a little better at night.
The lights in the room were too dim, so I booked two rooms together, one with brighter lamps, the one I stayed in was obviously in disrepair and had insufficient wattage and aging. I asked the front desk, and the front desk said, "Our hotel is warm light" , please, warm light does not mean dark, okay? When the guest is a **? This pretext may not be too fooling people, right? From the corridor, it is obvious that most of the room lights are normal brightness, and my room is dim like **.
Later, a big sister came and said that we are replacing the lamps in batches, and you haven't changed them yet... Finally someone told the truth
When I was eating in a Chinese restaurant, there was no waiter to look after the door. I found a seat by myself. When ordering food, I found that several waiters were on duty on the first day, and they didn’t know the dishes when they asked.
The waiter at the hot spring is also on duty like the first day.
The parent-child park sign clearly stated the price of the package ticket and the separate ticket purchase. We wanted to buy one of them separately, but it was told that we could only buy the package ticket.
The entire hotel room facilities are outdated, the screens are broken, and the toilets and bathrooms are very outdated.
In short, because I visited the garden outside the hotel many years ago, I had some impressions of this place, so I booked this place for one night. After coming here, I found that this hotel only has the outside garden environment.
Not only is the hardware outdated, but the management of the service staff is not at all like a high-end hotel. The lobby manager has no quality and no sense of service. It feels that the hotel operators just want to take advantage of the festival to make a fortune, completely ignoring the experience of the guests. , Even if you don't need so many waiters, you should hire temporary workers a week in advance to familiarize yourself with the business. It is called a quasi-five-star hotel, so why don't you use a group of temporary workers to deal with it?
A hotel that has no sense of service, no service sincerity, and no concept of serving customers, and does not want to invest in a hotel that just wants to make money
The only thing worth affirming is that the hot springs and swimming pools are not bad. In the future, guests are advised to buy hot spring tickets separately to experience it. It is not necessary to stay in the hotel.
Original TextTranslation provided by Google