Location of the hotel is great! It's right next to the line 2 Chongwenmen Station and a short walk to line 5.
There's a supermarket a few building away, which is really easy to go to.
The service of the staff at the front desk is terribly disappointing - they refuse to go the extra mile and refused to help book a ride to the airport (we are unable to book it because we do not have a local number).
The staff couldn't help us get wifi connected to our phone, we end up using our own phone data throughout our stay.
The phone being managed by the automated system informed that we can borrow umbrella with a RMB50 deposit, but we were informed that there is no umbrella when we reached the front desk.
The phone system should have been updated to inform that the umbrella has ran out.
The rooms we stayed were old and rundown, it smelt like people are smoking in the rooms and there's nothing we can do.
In the first room, the water pressure in the first bathroom was quite weak. This room was overlooking the main road, and there is incessant honking from the cars throughout the day, and sounds from the eateries downstairs can be loud at night.
In the second room, the room is quite dated and things are not in the best shape. The showerhead holder won't hold in the 2nd bathroom and the lights were too dim, but this room was pleasantly quiet, and my kids has a blast in the theme room.
Meanwhile, we want to also highly compliment a housekeeping staff, 李凤兰, for her impeccable service and ensuring that our room is clean and tidy when we get back.