Guest User
June 19, 2024
I had a great time at this hotel and the location is great next door to an amazing mall, with plenty of food options and a supermarket as well. The were many positives such as friendly staff, comfortable rooms, great location connected to a mall and very quiet location. I am afraid there are quite a number of negatives as well. 1. After arriving very early after a overnight flight, my room wasn't ready and although they gave me a very basic room to rest in, it took 3 requests before I was moved to my intended room. It almost felt like they hoped I wouldn't and they could overcharge me and then resell my intended room. 2. Upon checking out, it was very busy and unfortunately I had a very junior person, who initially tried to overcharge me for already paid for items and then we got to the payment stage, as she didn't have the EFTPOS machine, I was asked to go to the back of the queue (5 people in front of me) where her manager was, and that person could process my payment. To the Manager's credit, they realised what happened and asked me to come to the front of the queue, with no real apology. 3. We had to leave the window open for most of the time as our room smelt of Moth Balls. 4. Security was mostly great, with the exception of, at one stage at night a pack of about 7 wild dogs walked through the restaurant area and luckily ignored all of the patrons. 5. I know this one is a first world problem, but the hotel has no luggage stands or areas to put your suit case, so it will end upon the floor or a couch for the whole part if your stay.