Henrietta House, A Member of Radisson Individuals

Everything is amazing, Staff are great, especially Raj. Will come back !

Boutique English experience within Bath city. Great breakfast and good service.

Very very good

So disappointed - booked as a last minute treat to visit Bath Christmas market Fortunately we booked on a Sunday evening which was much cheaper than a Saturday We arrived and were checked in efficiently - we were staying in room 205 - the room was small but it’s an old building so there was no surprise there. The bathroom was dirty - hairs on the toilet, the flush was worn and the shower screen was very dirty at the bottom. The toilet was propped up on a piece of wood!! I used the hairdryer only to find that it was melted and very badly damaged. We took it to reception and complained about the hairdryer and toilet being dirty. The receptionist apologised and said she would sort this out - we went out and when we returned the hairdryer was replaced and the toilet cleaned. There was a bottle of Prosecco in the fridge. The next morning we had breakfast - it was ok but nothing special - bacon was flaccid and sausage was not amazing quality. When we checked out the owner was present and asked about our stay. I expressed my dissatisfaction with the room and he offered a 25% refund and said he would e-Mail me offering a room upgrade should we stay again. We accepted this gesture and he asked us not to put anything on social media. To date I have not heard anything or received the refund they promised! This hotel was priced at over £400 the following Saturday - if I had paid this amount I would have been furious.

Avoid if you want any form of customer service. This was booked for a birthday treat and unfortunately we had a family emergency and I tried to reschedule our booking. I spoke to the hotel over the phone and was told it would be okay to rebook to another date but to call the following week because the reservations department wasn’t open. After much back and forth, already being charged for my stay and it being impossible to talk to someone who could deal with this, a month later I was told it was not their policy to be able to do this.

The hotel staff were very accommodating and the rooms were clean. We started out in a "Cozy" room but were moved to a standard room. Both rooms were clean. The beds were comfortable and location was great. There are plenty if lifts/elevators to help you move your luggage. The dinning room and bar were very nice. The food ranged from a "continental breakfast" to full English Breakfast. Dinners also offered a nice selection. The facility also offers limited off street parking for their guests. Be aware there's a charge of 20 pounds a day for parking but that is relatively competitive and you're off the street. The location is walking distance from the center of town. Simply put: I'd recommend this hotel

I would not recommend this hotel,the place is dirty,room was uncleaned to any standard,old blister pack containing a tablet,used tissue and cashew nut beside the bed,tiolet dirty,counter top in bathroom dirty,now the bed,matress cover discusting,covered in stains ,ripped ,torn ,covered in other peoples hairs and smelly. Manager informed,he offered us a glass of proseco as an apology this was declined. we had no choice but to stay,thr manager got one of his staff to clean another vacant room,the matress cover was tgaken off the bed,apparent as the sheets had not been put back properly. In morning at breakfast it was apparent that the dining room had not had a cloth or hoover used for a good period of time. I complained to the hotel chain manager by e mail 2 or three times giving plenty of time for reply, to no avail. I have never written a negative review before but because of no reply this deserves one,i have photo"s of the discusting matress cover should you want to see. This was booked thru Wowcher.