Guest User
November 25, 2023
First of all, this is a very bad and disappointed stay! We booked 2 nights amd checked in about 9pm and settled at about 12am. while we checked out 2nd morning even they upgraded our room finally. If we may check out immediately if we check in earlier.
We indicated we have 3 persons while they provide 2 single beds, each one only 1 meter wide. All other things, slipper, tower, toothbrush. etc are for 2 persons. When requested extra bed, then only gave a flexible single bed, no cotton-padded matress, no quilt. After we challenged them how prepare our room like this, they said "we followed your agent instruction, pls check with your agent".
This is a fake 5 star hotel, actually lower than 3 star. When we questioned this, they told us recently there are 3 hotels merging together, one of them is 5 star. Then we noted the name of "G-LUXE By Gloria" is printed on several things, soar, bag.
Reception is difficult to find and didn't provide receipt for your paying.
All facilities seems long time no using or no good maintenance.
Breakfast is below average and shuttle bus is RM6/person if you book online and RM7 if you buy at counter. Because we checked out one day early, and they refuse to refund the shuttle bus fee even we bought them at counter.