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5 star

Hotel El Palace Barcelona
4.8/5116 Reviews

Hotel El Palace Barcelona

Barcelona|0.74km from Petits Encants

Latest booking 9 hrs ago

We stayed 7 nights in this historic hotel and celebrated a special occasion during our trip. The hotel is truly beautiful & elegantly decorated, however the service levels were inconsistent and sorely disappointing for a hotel of this standard & price. Also, there was unfortunately no special factor that made this hotel memorable. Rooms - we booked a classic double room for 3 people & got upgraded to a deluxe room on a high floor. While I appreciated the upgrade and the room decor was beautiful, the bathroom (while spacious) was in visible need of refurbishment. The paint was badly peeling in certain parts, the closet doorknob came off on our third day, the glass shower door wouldn't close fully so the bathroom got wet during a shower. I'm not expecting a newly renovated room but for the price, the room should at least be in good working condition. Housekeeping - was very inconsistent and there was a severe lack of attention to detail. Some examples: - Upon check in, the room curtain was unhooked from the first hook and messily hanging - it took 3 days for housekeeping to finally notice & fix this. - For the entirety of our stay, all room amenities were provided for 2 (not 3) people despite us having booked & paid for 3 people. - Used wine glasses & water mugs were not washed for several days until we called housekeeping to do so. - On several days, I came back to my luggage having been moved haphazardly (I think they were trying to make up the extra bed) and not put back in its place. - Turn down service was done beautifully on some days and not at all on other days. Rooftop terrace - was a gorgeous place to dine, food was excellent and the service was lovely. We felt very welcome here and it was a real treat dining here! Definitely try the rooftop terrace at least once! Front desk, concierge and bellman were excellent. The concierge was helpful with dining recommendations and guest relations gave us a cake for the special occasion we were celebrating. The bellman was attentive to get us taxis & always greeted us with a smile. Breakfast - is definitely worth a try! The breakfast room is beautiful and the drawing room leading to it is so regal & gorgeous. Generous spread of food & service was warm as well. Amar - dined here & paid over 400 euros but it was a shockingly disappointing experience. The bread, starters, petit fours & decor were wonderful - but the 200 euros of seafood we ordered was not fresh at all and the service was disinterested & careless. We were abit shocked at how bad it was for a Michelin restaurant. Bluesman cocktail bar - did not try. There's a 50 euro per pax minimum spend but perhaps this could be waived for hotel guests who are already paying a lot for a room. Overall, we enjoyed our stay but felt greatly let down by the service standards at this otherwise lovely hotel. Unfortunately, I highly doubt I'd return here again but sincerely hope the hotel improves its service standards to match its elega

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Reviews for Barcelona Hotels

Searching for hotels near Petits Encants? Compare room rates and reviews to find your ideal stay.
Catalonia Born
4.4/5109 Reviews
So happy that I was able to stay here again. The staff is Amazing! They are willing to assist with any need you may have. The location is perfect - train accessible from the airport, less than 5 minutes walking distance from the Metro, bus lines down the street, and shopping & restaurants in the immediate vicinity. This place is perfect.
Hotel Rec Barcelona - Adults Only
4.4/5109 Reviews
The location of the hotel is average. It takes at least 20 minutes to go to any attraction. The most terrible thing is that there is no parking at the door. It is not very convenient to go out and needs help from the front desk. This is a modern hotel with simple decoration. The bar on the top floor of the hotel is full of activities: every day is different: the first three days of stay are free beer, the second day is to explore the community, and the third day to make cocktails. Suitable for young people who like to be lively. There are many restaurants around the hotel. 10 minutes away from the hotel, there are more Chinese restaurants and Chinese supermarkets.
Musik Boutique Hotel
4.5/569 Reviews
This is one of the best hotel we stayed The location is very good, very close to many tourist attractions. the guys at the front desk were awesome. also the cleaning team was very nice. breakfast was basic but tasty. I appreciated the fact that I could take the coffee to go. the rooms are very clean.
Aparthotel Allada
3.9/540 Reviews
We had a great stay and everything was perfect except one thing- when we checked out we were charged 27.5 EURO for not having emptied the trash bin upon checkout. We were instructed where to take out our trash during our stay as we did a number of times over the 10 nights there. I just wish it was made clearer that there's a fee if the trash bin isn't empty at checkout... Otherwise the hotel was great. There was even a washer and dryer on the top floor that they let us use.
We Boutique Hotel Barcelona
4.6/568 Reviews
A small personal hotel (6 rooms), with excellent location. Lots of eating choices nearby as well as bus metro. Very clean and wonderful staff. Staff were welcoming attentive and incredibly helpful. Staff gave recommendations on travel, assisted with booking transport and accommodation- nothing was ever too much. Rooms are small but big enough. Breakfast was fresh and although not extensive there were plenty of choices. Highly recommend hotel
Som Nit Triomf
3.9/568 Reviews
An absolutely lovely place in the El Born area; I chose because of the location, the charm of the room/hotel, and that there was a balcony where I could enjoy my coffee and pastry in the morning, and wind down with a glass of wine at the end of the day... all while watching the world go by. The staff were so friendly and accommodating, enabling me to check in early with my bags. A perfect location to walk to sites, shopping, restaurants, etc. My room was small but I didn't need any more space. I would recommend and will stay again.

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