First of all the staff were very helpful,can't fault them.we requested a non smoking room, we got a room on a non smoking level, the whole level was smell of cigarette, our room smelt disgusting,I had to buy an air freshener to try get rid of the smell. Obviously, it didn't help. Later on we noticed the air con wasn't working properly.we went down around midnight to ask for a fan,they said they're going to send someone upstairs,he came up,couldn't fix it,so they've gave us a family room as that was the only available room left. We were so delighted until we noticed loads of cockroaches were in the room.we took videos went down to the reception to ask them.to spray the room,which they did. Didn't help at all, and this was a family room. You couldn't leave anything out as the cockroaches appeared straight away. Overall an awful experience. I would never recommend anyone to stay there. Buy once again,staff was brilliant wasn't their fault.