Susan Spa and Resort Reviews

The hot water is unstable. So when bathing you can get hot and cold

I really like this hotel because the hotel is quiet, the place is quiet, clean too

We were treated to a very nice view enveloped in the cool atmosphere of the mountains on the slopes of Mount Ungaran. The children's play area is very nice, as is the indoor swimming pool. The food served in the restaurant is also appetizing..

Amazing... The view is amazing... The room is ok too... Cleanliness is ok.. Service ok.. Can you come back and stay again?

Everything was ok

I booked this property since it's the most expensive hotel in Ungaran area. Thought it's going to have the best room/ property. Yet it was not. I even booked a Deluxe room (1 higher category from lowest) The room given was on different building (seems to be old and rust). Once we enter the room, there's a very strong mold smell. I immediately ask to change room. The staff urgently come and give me another room, a bit better but very similar room. Better on the smell so I accepted it. BUT when I turn on the AC, within 1 minute later, the AC blade was swung to me... lucky it didn't hit me. I ask for another room again. It is not acceptable for me. And I can see the property seems to be not so full They finally upgrade me to (so called) suite room. But it's a standard room with super small bathroom. The maintenance seems not so good in the property. The bed in suite room is decent. The wifi is poor. No working desk so I work at the dressing table. TV is only 32 inch. They gave me complimentary dinner for my complaint. I really appreciate it but it seems they have this standard for complainers. I like their services and how the handle complaints for not becoming too big. Both dinner and breakfast was great. The food was delicious. And the staff are friendly and good mannered. If you need to stay here, better book the (so called) suite room rather than being disappointed though.

the carpet is smelly and the room is smelly

We stayed for the night and went to experience the massage after our climb of Mount Ungaran at 2050M. The message was great and the team was friendly. It was a wonderful experience. The prices for the spa treatment was not expensive too. The room was big and spacious, we will definitely will drop by again in future.

the location of the place is comfortable but for the facilities in my opinion it's normal.. I took a family suit for the price of 2 million which I saw advertised there was a cute children's tent and kids breakfast for photos..but when I got there, it turned out that it had to be an additional 300rb/pax.. the price is quite high huh with the usual facilities.. toiletries are very standard.. even though the price is not inferior to 4-star hotels.. for breakfast it is quite varied and for delivery to the room also without additional charge.. pool of warm water but starting in the afternoon it is not too warm..but it's ok lah.. minizoo hopefully can be more equipped and the playground can also be upgraded.. so that there can be additional activities for children without the need to leave the hotel.. but if the view is really good