Umalas Suites

It was a delightful stay , I can't say enough the professionalism and helpfulness given to me. Would recommend to anyone visiting umalas

Yeah it’s okay

Staff are lovely and the breakfast was nice, local dog panda was lovely too, but the bed was horrific we left after 1 night, booked for 3. Staff gave refund for unused nights which was appreciated. Also not close to much so its useful to use Grab app

Umalas Suites does not live up to its marketing claims of being conveniently located near Canggu and Seminyak. In reality, it can take anywhere from 45 minutes to an hour by taxi to reach these popular areas, leading to a sense of isolation for guests. The touted proximity to restaurants and shops also falls short, as there is only one café in the vicinity. Upon arrival, my experience took a turn for the worse. Not only was the electricity down, but I also discovered that my room had several issues, including a curtain hanging off the rails and soiled bed linen. It took a lengthy 12 hours for the electricity to be restored, but the staff were attentive in attending to these concerns including repairing a faulty safe and replacing a broken kettle. It's worth noting that the pool area has its drawbacks as well. By 12:30 pm, the sun goes behind the building, casting the pool area in shadow, which can be disappointing for guests looking to soak up the sun. Despite the management's initial offer of a partial refund as a goodwill gesture for the inconveniences faced, it has been a frustrating experience trying to obtain it. I was told it would be in my account within 5-7 days, but I am still waiting. Despite my numerous follow-ups through emails and international calls, it seems that I have been left hanging, suggesting that their intention to provide a refund was not genuine. This lack of responsiveness and accountability only adds to the disappointment of the overall experience.

The staff is nice and the hotel rooms are pretty spacious with all the essentials provided. Yet there's not much point in that because hot water kept quitting. First, they had a water heater issue for 2 days and cold water came out of both taps. Then they fixed it for a day and then the water stopped entirely. Very poor maintenance of the property. Also, the elevator broke down on the day I had checked out with my luggage, but the staff helped me carry it downstairs. The restaurant offers some nice food options but it closes at 3PM