Guest User
January 31, 2023
I had the worst ever hotel experience booking with SL'otel im Parforcehaus, Bernburg. They claimed to be pet friendly and I booked a room for 2 adults, 1 kid and a dog the day before the stay. When in the car from Norway to Germany the next day we got a message that they did not allow pets in that particular category and they would move us to another. When they called me later I believed it was to discuss the detains. A rude male person told me they will not be accepting us at all in the hotel. Despise the stressful situation I tried to have a nice conversation. But I was immediately broken off. Then he hanged up. I have spent hundreds of nights in hotels, but never been treated this way. Luckily we found another hotel, Ringhotel Villa Westerberge in Ascherslebe not far away. Top service, very nice facilities and truly pet friendly! They have my warmest recommendations!