This hotel is clean. The room was so clean that I give it a good rating of four. How do they get a 5? Get rid of the perfume that they use when you enter the building. It smells so bad it clings to the clothing. It is not necessary to make smells like this for human life and makes customers feel like they want to run through the entry, . Secondly, the giant coffee machine at the desk is for decoration only. The restaurant is good for breakfast but the coffee and breakfast is all extra and very very expensive. There is nothing extra that is included in this hotel- no little perks-but because these of wonderful maids who do such great work I give this place a 4. If you want a really clean room in Murcia this is a clean hotel. The maids are the reason this rating is so high.