The room is nice but the staff appear to have a collective IQ of about 20. It took them for attempts to get me to my room. Three times they told me the wrong room number before eventually getting it right on the 4th attempt. The manager even saw me trying the third room, saw the key card fail to operate the lock and used her card to let me in - EVEN THOUGH IT WASN'T MY ROOM - then looked either bemused or uninterested (I couldn't tell) when I said to her that it wasn't acceptable and went back to reception. They got it right 4th time, gold star for the imbeciles. However there was no towels in the room, good job I spotted this before I get in the shower. The sofa in the room has a very interesting large milky stain on it. The room itself side from the grim strained sofa is quite nice, big enough room, needs are comfy, decent location. If it wasn't already paid for and as part of a group I would have walked out and gone elsewhere with the Keystone cops debacle of trying to check in