Guest User
June 6, 2023
Pros: - Location: Close to Bilkent University, Bilkent Odeon and Bilkent Concert Hall. - Bathroom amenities: Shampoo, conditioner, shower gel, soap bar, cotton buds, shower cap, body lotion, tissues, hairdryer (but only 1100w). - Complimentary bottles of water each day. - Excellent in-room storage space with large in-room safe. - Amazing Sanitas Spa & Wellness centre location in hotel. Cons: - Avoid the hotel restaurant. Food was expensive and seafood did not taste fresh at all. Instead, take a 5min taxi (approx. 40TRY) to the “Bilkent Center” where there are many restaurants located in the “Bilkent Station” section. - Rooms need urgent upgrading. In-room WiFi is slow for 2023 (maximum speed reached was only 19Mbps), TV didn’t work, shower water temperate randomly went from freezing cold to boiling hot every minute, air conditioning was broken, mattress extremely uncomfortable, worn pillows and thin, fraying towels need to be renewed with urgency. - Breakfast hygiene needs major attention. Witnessing a manager move coffee beans from one side of the coffee machine to the other with his bare hands is not acceptable. Note that the orange juice is not really orange juice as I witnessed the same manager pouring cartons of orange juice and peach juice into the same dispenser. - With complete understanding and respect that Türkiye is not an english-speaking country, but I was surprised that at an international 5-star hotel, most staff I encountered spoke zero english.